Outpatient Appointment Coordinator — Flexible Working

Frimley Health NHS Foundation Trust; Slough; On-site; GBP 21,000 - 26,000; Full time

Job summary

Frimley Health NHS Foundation Trust is seeking an organised, proactive administrator to join the outpatient bookings team. The role is full-time (37.5 hours) Monday to Friday, 9:00am–5:00pm, coordinating appointments across the Trust’s sites and supporting clinicians and service users with a patient-focused approach.

You will implement and maintain appointment systems, deliver excellent customer service as a first point of contact, and ensure confidentiality and data accuracy.

Qualifications

• GCSE English and Maths pass or equivalent.
• ECDL or equivalent practical knowledge.
• NVQ Level 3 Administration or equivalent.

Responsibilities

• Coordinate and book outpatient appointments across sites.
• Provide first point of contact for patients, carers and staff with professional, empathetic service.
• Support new and existing appointment systems and drive service improvement.
• Maintain patient data confidentiality and accuracy in systems.
• Assist in IT and patient administration system implementations and upgrades.
• Deliver high quality administrative support to clinical teams.

Skills

Good communication

Attention to detail

Customer service

Time management

Problem solving

Professional communication

Education

GCSE English and Maths pass

ECDL or equivalent

NVQ Level 3 Administration

Job description

Frimley Health NHS Foundation Trust is seeking an organised, proactive administrator to join the outpatient bookings team. The role is full-time (37.5 hours) Monday to Friday, 9:00am–5:00pm, coordinating appointments across the Trust’s sites and supporting clinicians and service users with a patient-focused approach.

You will implement and maintain appointment systems, deliver excellent customer service as a first point of contact, and ensure confidentiality and data accuracy.