Outpatients Clinic Co-ordinator

Epsom and St Helier University Hospitals; St Helier; On-site; GBP 21,000 - 25,000; Full time

Job summary

St George's, Epsom and St Helier University Hospitals and Health Group is seeking Clinic Co-ordinators for the Outpatients Department. You will greet patients on arrival, manage enquiries, and help book follow-up appointments to support smooth clinic flow.

Responsibilities include directing patients to the correct departments, handling telephone and video appointment bookings, and ensuring data entry and administrative tasks are completed accurately every day.

Job description

We are looking for enthusiastic individuals to join our team in the Outpatients Department as Clinic Co-ordinators.
The post holders will be part of a team that greets patients as they arrive in the Outpatient area for outpatient appointments across the Trust. They will deal with patients/relatives enquiries regarding appointments and book follow up appointments before they leave the hospital.
To provide an efficient, effective and positive reception service; to greet and welcome patients, visitors, members of the public and staff in a friendly, professional and courteous manner. He/she will offer a choice of dates and times for appointments. They will also offer a service to patients having telephone or video conference appointments and ensure they are able to access the systems and are able to speak to the clinicians in a timely manner. They will also direct patients attending in person to other departments for diagnostic tests. They will ensure all admin processes are followed and all data entry is completed on a daily basis. They will liaise with clinicians and nurses in clinic on a regular basis and resolve any issues as they arise.
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
To provide an efficient, effective and positive reception service; to greet and welcome patients, visitors, members of the public and staff in a friendly, professional and courteous manner.
To answer telephones in accordance with departmental standards, ensuring that all telephones are answered and that all enquiries are dealt with in an efficient and courteous manner, to record any messages clearly and accurately and deliver them promptly.
The post holder will be responsible for organising a number of outpatient clinics. This will include Video and Telephone Clinics managed on the St Helier site for the entire Trust.
The role of Clinic Coordinator is to serve as a contact for patients accessing our services. The role is therefore responsible for setting high standards of patient care by enacting the Trust's values at all times.