Outpatient Centre Coordinator - Patient Experience

Bupa Care Homes (HH Bradford) Limited; Greater London; On-site; GBP 17,000 - 22,000; Part time

Job summary

Cromwell Hospital in London is seeking an Outpatient Centre Coordinator (Bank) to support day-to-day administration and the patient journey in our outpatient clinics. You will greet patients, manage registrations, book appointments, process payments, and handle enquiries with a focus on confidentiality and accuracy.

Reporting to the Admin & Patient Experience Manager, you’ll play a key role in delivering an outstanding patient experience aligned to Bupa values, including weekends and variable

Qualifications

• Previous experience in customer service, reception, administration, or patient-facing role.
• Strong organisational and administrative skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a busy environment.
• Strong attention to detail and accuracy.
• Experience handling confidential information.
• Competent IT and data entry skills.
• Flexible approach to working hours, including weekends.

Responsibilities

• Meet and greet patients and visitors, providing a professional and welcoming service.
• Manage patient registrations and maintain accurate patient records.
• Book appointments, follow-up consultations, and diagnostic tests.
• Process payments and maintain accurate financial records.
• Respond to patient enquiries and resolve issues promptly and professionally.
• Support clinic operations through effective administration and scheduling.
• Assist with obtaining and uploading patient results and documentation.
• Handle telephone enquiries and direct calls appropriately.
• Ensure compliance with hospital policies, procedures, and confidentiality requirements.
• Contribute to delivering an outstanding patient experience aligned to Bupa values.

Skills

Customer service

Reception

Administration

Patient-facing

Communication

Organisational skills

Data entry

Confidential information handling

Weekend flexibility

Job description

Cromwell Hospital in London is seeking an Outpatient Centre Coordinator (Bank) to support day-to-day administration and the patient journey in our outpatient clinics. You will greet patients, manage registrations, book appointments, process payments, and handle enquiries with a focus on confidentiality and accuracy.

Reporting to the Admin & Patient Experience Manager, you’ll play a key role in delivering an outstanding patient experience aligned to Bupa values, including weekends and variable