Outpatient Receptionist Weekend Ad Hoc

NHS Jobs; Cambridge; On-site; GBP 17,000 - 24,000; Part time

Job summary

Cambridge University Hospitals NHS Foundation Trust is seeking an Outpatient Receptionist to be the first point of contact for patients attending appointments. You will help clinics run smoothly, welcome patients, check-in, verify details and direct people to waiting areas and clinical rooms.

You will work with Outpatient Network clinicians and CUH staff, providing administrative support to clinical teams while maintaining patient privacy and dignity.

Qualifications

Responsibilities

• Welcome and greet patients attending outpatient appointments.
• Check patients into clinics and confirm their attendance.
• Verify patient details and ensure information is accurate.
• Direct patients to waiting areas and clinical rooms.
• Respond to general patient enquiries in a friendly and professional manner.
• Provide reassurance and assistance to patients who may be anxious or require additional support.
• Maintain patient dignity, privacy and confidentiality.
• Maintain accurate patient attendance records and clinic documentation.
• Use relevant CUH patient administration systems, following local procedures and access permissions.
• Manage clinic lists and notify clinical staff when patients arrive.
• Assist with appointment enquiries, cancellations and rescheduling where authorised.
• Ensure relevant patient documentation is available to clinical teams.
• Record clinic activity and patient attendance accurately.
• Complete general administrative duties to support the smooth running of clinics.
• Work closely with Outpatient Network clinicians and operational teams.
• Liaise with CUH reception teams and other hospital departments.
• Support the smooth running of outpatient clinics and help minimise patient waiting times.
• Communicate clinic delays, changes or operational issues to the appropriate team.
• Assist with preparing reception and clinic areas before sessions commence.
• Maintain an organised and welcoming reception environment.
• Be flexible when supporting different outpatient specialties and clinic sessions.

Skills

Customer service

Administrative duties

Communication

Confidentiality

Job description

The Role As an Outpatient Receptionist, you will be the first point of contact for patients attending their appointments. You will play an important role in ensuring clinics run smoothly, patients feel welcomed and supported, and clinical teams receive the administrative assistance they need. You will work alongside Outpatient Network clinicians and CUH staff, helping to deliver an efficient and positive outpatient experience. Pay and Working Hours £15.00 per hour, paid via PAYE. Ad hoc weekend-only work. A minimum commitment of two weekends per month is required. Typical working hours are approximately 08:0017:00, depending on the service and clinic requirements. Shifts will be offered according to operational requirements and clinic schedules.

Key Responsibilities

Patient Reception and Customer Service

• Welcome and greet patients attending outpatient appointments.
• Check patients into clinics and confirm their attendance.
• Verify patient details and ensure information is accurate.
• Direct patients to the correct waiting areas and clinical rooms.
• Respond to general patient enquiries in a friendly and professional manner.
• Provide reassurance and assistance to patients who may be anxious or require additional support.
• Maintain patient dignity, privacy and confidentiality.

Administrative Duties

• Maintain accurate patient attendance records and clinic documentation.
• Use relevant CUH patient administration systems, following local procedures and access permissions.
• Manage clinic lists and notify clinical staff when patients arrive.
• Assist with appointment enquiries, cancellations and rescheduling where authorised.
• Ensure relevant patient documentation is available to clinical teams.
• Record clinic activity and patient attendance accurately.
• Complete general administrative duties to support the smooth running of clinics.

Clinic Support and Teamwork

• Work closely with Outpatient Network clinicians and operational teams.
• Liaise with CUH reception teams and other hospital departments.
• Support the smooth running of outpatient clinics and help minimise patient waiting times.
• Communicate clinic delays, changes or operational issues to the appropriate team.
• Assist with preparing reception and clinic areas before sessions commence.
• Maintain an organised and welcoming reception environment.
• Be flexible when supporting different outpatient specialties and clinic sessions.

Cambridge University Hospitals NHS Foundation Trust

Cambridge University Hospitals NHS Foundation Trust

Cambridge University Hospitals NHS Foundation Trust