Outpatient Booking Specialist

Calderdale and Huddersfield NHS Foundation Trust; Huddersfield; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible working

Job summary

Calderdale and Huddersfield NHS Foundation Trust in Huddersfield is seeking a Band 2 Booking Administration Assistant to support the Outpatient Directorate. You will handle phone calls and emails from patients, book, reschedule and cancel appointments, and maintain accurate patient information across multiple systems.

This role offers full-time hours, flexible working options, and the chance to contribute to a patient-centred service.

Qualifications

• GCSE English grade 3-9 (A*-D or equivalent), GCSE Mathematics grade 3-9 (A*-D or equivalent)

Responsibilities

• Handle phone calls and emails from patients, addressing enquiries such as booking, rescheduling and cancellations.
• Maintain accurate patient information across electronic systems (EPR, ERS, DrDr, etc.).
• Book, reschedule and cancel appointments as requested by clinicians and services; coordinate interpreters where needed.
• Provide support with staff training and general office administration; contribute to team engagement and service improvements.

Skills

Customer service

Phone handling

Attention to detail

Organisational skills

Education

GCSE English and Maths

Job description

Calderdale and Huddersfield NHS Foundation Trust in Huddersfield is seeking a Band 2 Booking Administration Assistant to support the Outpatient Directorate. You will handle phone calls and emails from patients, book, reschedule and cancel appointments, and maintain accurate patient information across multiple systems.

This role offers full-time hours, flexible working options, and the chance to contribute to a patient-centred service.