Outpatient Booking & Pathway Coordinator

Isle of Wight NHS Trust; Carisbrooke; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Onsite day nursery

Cycle-to-work scheme

Discounts at local businesses and gyms

Beach hut rental in Ryde

Job summary

The Isle of Wight NHS Trust is seeking a Band 3 administrator to join our Outpatient appointments and elective admissions team.

You will be the first point of contact for referred patients, coordinating outpatient, diagnostic and theatre bookings, maintaining waiting lists and ensuring RTT standards are met. Relevant NHS IT systems experience is desirable.

Interviews will be held on 20/11/2026. This permanent full-time role offers a comprehensive benefits package and flexible working options.

Qualifications

• Good GCSEs and experience working in a team.
• Experience in a healthcare setting is desirable.
• Ability to use Word, Email and Hospital IT systems.

Responsibilities

• Manage elective care pathway and schedule patients according to RTT standards.
• Book, amend, and confirm outpatient, diagnostic, and surgical appointments using NHS systems.
• Maintain waiting lists and escalate approaching breach dates.
• Coordinate with Speciality Team Leader to optimise clinic and theatre capacity.
• Process patient cancellations, removals, and pathway updates per policies.
• Support validation of waiting lists and accurate patient tracking lists.
• Provide friendly, professional, empathetic service to patients and visitors.
• Handle inbound/outbound calls, emails, and face-to-face enquiries.

Skills

MS Word

Email

Hospital IT systems

Teamworking

Communication

Education

NVQ Level 2 in appropriate subject

NVQ Level 3 in appropriate subject

Five GCSEs (or equivalent)

Job description

The Isle of Wight NHS Trust is seeking a Band 3 administrator to join our Outpatient appointments and elective admissions team.

You will be the first point of contact for referred patients, coordinating outpatient, diagnostic and theatre bookings, maintaining waiting lists and ensuring RTT standards are met. Relevant NHS IT systems experience is desirable.

Interviews will be held on 20/11/2026. This permanent full-time role offers a comprehensive benefits package and flexible working options.