Outpatient Booking & Pathway Coordinator

Isle of Wight NHS Trust; Swindon; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Onsite day nursery

Cycle-to-work scheme

Discounts at local businesses and gyms

Beach hut hire in Ryde

Job summary

Isle of Wight NHS Trust is seeking an administrative professional for Outpatients and elective admissions. You will be the first point of contact for referred patients, coordinating appointments with clinical teams to support smooth patient journeys.

The role requires excellent communication, attention to detail, and a friendly, professional approach to patients and visitors. Full-time, 37.5 hours per week, permanent contract; Band 3 salary £25,760–£27,476.

Qualifications

• Good standard of secondary education equivalent to 5 GCSEs.
• Relevant healthcare setting experience preferred.
• Ability to use Word, Email and Hospital IT systems.
• NVQ Level 2 in appropriate subject or relevant business administration experience.
• Be working towards or have gained NVQ Level 3 in appropriate subject.

Responsibilities

• Manage the full elective care pathway ensuring patients are scheduled in accordance with RTT standards and Trust policies.
• Book, amend, and confirm outpatient, diagnostic, and surgical appointments using NHS systems.
• Maintain accurate waiting lists, ensuring timely escalation of patients approaching breach dates.
• Liaise with Speciality Team Leader to ensure clinic and theatre capacity is used effectively.
• Process patient cancellations, removals, and pathway updates in accordance with elective access policies.
• Support the validation of waiting lists, checking data accuracy and ensuring correct patient tracking lists (PTLs).
• Provide a friendly, professional, and empathetic service to patients and visitors.
• Handle inbound and outbound calls, emails, and face-to-face enquiries in a calm and courteous manner.
• Communicate appointment details clearly, ensuring patients understand times, locations, and requirements.

Skills

Communication

Organisational skills

Attention to detail

Customer care

Education

5 GCSEs

NVQ Level 2

NVQ Level 3 (in progress)

Tools

Word

Email

Hospital IT systems

Job description

Isle of Wight NHS Trust is seeking an administrative professional for Outpatients and elective admissions. You will be the first point of contact for referred patients, coordinating appointments with clinical teams to support smooth patient journeys.

The role requires excellent communication, attention to detail, and a friendly, professional approach to patients and visitors. Full-time, 37.5 hours per week, permanent contract; Band 3 salary £25,760–£27,476.