Outpatient Booking & Access Coordinator

Isle of Wight NHS; Newport; On-site; GBP 26,000 - 27,000; Full time

Job summary

Isle of Wight NHS Trust is seeking a Centralised Booking Service Officer to join our Outpatient appointments and elective admissions team. The role is NHS Band 3 with a salary of £25,760–£27,476 per annum, full-time 37.5 hours per week, and a permanent contract.

The role requires excellent communication and organisational skills, attention to detail, and a genuine commitment to patient care. Onboarding and local training are provided to support your integration into the team.

Qualifications

• Strong communication and organisational skills essential.
• Excellent attention to detail and commitment to customer care.
• Previous health care experience is desirable but not essential.

Responsibilities

• Schedule outpatient, diagnostic, and surgical appointments using NHS systems.
• Maintain waiting lists and escalate breaches as required.
• Book, amend, and confirm appointments for outpatient, diagnostic and surgical services.
• Coordinate with Specialty Team Leader to optimise clinic and theatre capacity.
• Process cancellations, removals, and pathway updates according to elective access policies.
• Validate waiting lists and ensure accurate patient tracking lists (PTLs).
• Provide friendly, professional, and empathetic service to patients and visitors.
• Handle inbound/outbound calls, emails, and face-to-face inquiries politely.
• Clearly communicate appointment details including times, locations and requirements.

Skills

Communication skills

Organisational skills

Attention to detail

Customer care

Tools

NHS systems

Job description

Isle of Wight NHS Trust is seeking a Centralised Booking Service Officer to join our Outpatient appointments and elective admissions team. The role is NHS Band 3 with a salary of £25,760–£27,476 per annum, full-time 37.5 hours per week, and a permanent contract.

The role requires excellent communication and organisational skills, attention to detail, and a genuine commitment to patient care. Onboarding and local training are provided to support your integration into the team.