Outpatient Booking Operations Lead

UHCW; Coventry; On-site; GBP 32,000 - 39,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking a Scheduling and Booking Administration Manager (NHS AfC Band 5) to lead outpatient booking services, manage waiting lists and patient pathways, and ensure timely access in line with national standards.

The postholder will oversee booking teams, develop staff, and work with IT and clinical colleagues to optimise clinic capacity and patient experience. Interviews planned for November 2026; sponsorship not available.

Qualifications

• Managerial experience in an administration environment
• Experience in a customer facing role
• Advanced decision making and resolving complex work-related issues
• Managing the workload of a team
• Experience monitoring operational performance indicators
• Experience implementing service improvements
• Experience working with EPR and booking systems

Responsibilities

• Lead day-to-day management of outpatient booking teams and administrative functions
• Ensure appointments booked per Trust access policies and clinical prioritisation
• Monitor booking backlogs, queues and waiting lists for timely access
• Proactively manage clinic capacity and appointment utilisation
• Ensure cancelled appointments rebooked within timescales
• Oversee appointment outcomes and pathway progression
• Liaise with ICT to raise IT issues and support staff development

Skills

Leadership

Staff management

Analytical skills

Communication skills

Planning & organising

Tools

EPR systems

Booking systems

Microsoft Office

Job description

University Hospitals Coventry and Warwickshire NHS Trust is seeking a Scheduling and Booking Administration Manager (NHS AfC Band 5) to lead outpatient booking services, manage waiting lists and patient pathways, and ensure timely access in line with national standards.

The postholder will oversee booking teams, develop staff, and work with IT and clinical colleagues to optimise clinic capacity and patient experience. Interviews planned for November 2026; sponsorship not available.