Outpatient Booking Officer

Sfh Tr; Stanton Hill; Vor Ort; GBP 26.000 - 27.000; Vollzeit

Zusammenfassung

Sherwood Forest Hospitals NHS Foundation Trust in Mansfield is seeking an Outpatient Booking Officer at King's Mill Hospital. The role covers 8am–5pm, Monday to Friday, with 37.5 hours per week and permanent status. Job ref 214-CSTO-8263976. Salary £25,760–£27,476 per annum.

You will coordinate outpatient appointments, ensure timely documentation, and support ward discharges for patients. A strong customer service ethos is essential in this busy NHS setting.

Qualifikationen

• Knowledge of Microsoft Outlook and NHS IT packages.
• Experience with Medway/NHS systems.
• Strong communication and team-working skills.

Aufgaben

• Booking and cancelling outpatient clinic appointments efficiently.
• Monitoring timely sending of documents to patients.
• Facilitating appointments for ward discharges and RTT pathways.
• Maximising clinic slot utilisation for patient care.
• Collaborating with BSU and consultants to book timely appointments.
• Maintaining mandatory training and supporting the team.

Kenntnisse

Microsoft Outlook

Communication

Team working

Prioritisation

Time management

Willingness to learn

18 weeks pathway knowledge

Medway knowledge

ECDL

Ausbildung

Good standard of education

Personal development evidence

Jobbeschreibung

Main area Outpatients Grade NHS AfC: Band 3 Contract Permanent Hours Full time - 37.5 hours per week (To cover department between 8am - 5pm Monday to Friday) Job ref 214-CSTO-8263976

Site King's Mill Hopsital Town Sutton-In-Ashfield Salary £25,760 - £27,476 per annum Salary period Yearly Closing 05/11/2026 23:59

Thank you for your interest in this role, we would be delighted to welcome you to Sherwood Forest Hospitals.

Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and know that happy colleagues deliver better care.

Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.

At Sherwood Forest Hospitals, we are committed to fostering a diverse and inclusive workplace. As such, we particularly welcome applications from people who identify as Black, Asian, Minority Ethnic, or Disabled. We believe that a diverse team better represents the communities we serve and brings a wealth of perspectives and experiences to our work.

Job overview

Join Our Team at King's Mill Hospital!

Are you a master of organisation with a keen eye for detail? Are you ready for an exciting opportunity to make a meaningful impact in healthcare? Look no further! King's Mill Hospital is thrilled to announce an incredible opening for an Outpatient Booking Officer to join our dynamic team.

In this role, you'll be the linchpin of our outpatient services, ensuring smooth and efficient scheduling for our patients. If you're passionate about providing top-notch customer service and thrive in a fast-paced environment, we want to hear from you!

Key responsibilities:

• Booking and cancelling outpatient clinic appointments efficiently and effectively.
• Monitoring the timely sending of essential documents to patients and ensuring correct documentation is received.
• Facilitating appointments for patients discharged from IPT's ward discharges and ICR's.
• Maximising the utilisation of all clinic slots to ensure the best possible patient care.
• Collaborating closely with the BSU and esteemed consultants to ensure patients are booked in a timely manner.
• Regularly updating and maintaining mandatory training to ensure the highest quality of service delivery.
• Offering support to the team whenever necessary, fostering a collaborative and positive work environment.
• Registering ASI dummy referrals on Care flow, paying particular attention to RTT pathways

Main duties of the job

To understand the role in more detail, please refer to the attached job description and person specification.

Working for our organisation

We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.

We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as ‘outstanding’ for care and our King’s Mill Hospital as the only ‘outstanding’ NHS-run hospital in the East Midlands.

Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:

Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.

Detailed job description and main responsibilities

To understand the role in more detail, please refer to the attached job description and person specification.

Person specification

Knowledge

• Knowledge of Microsoft Outlook and packages
• Communication with different stakeholders at various levels
• Evidence of team worker
• Ability to work under pressure
• Ability to prioritise
• Show time management skills
• Willingness to learn and adapt to changes
• Knowledge of 18 weeks pathway
• Knowledge of Medway and NHS in general
• ECDL

Qualifications

• Good standard of education
• Evidence of personal development

Experience

• Of outpatient services and outpatient booking processes
• Extensive knowledge of Medway
• Customer care experience

Contractual

• Ability to be flexible with working hours
• Adherence to Trust and departmental
• Policies and procedures
• Ability to work in a confidential settings

Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:

Home Office guidance has changed. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.

We as a Trust support the use of AI and other tools to support your application. However, all personal statements and behavioural examples must be truthful and factually accurate. Your application should reflect your own personal/professional experiences and qualifications to ensure authenticity and credibility.

For the avoidance of doubt, plagiarism includes presenting the ideas or experiences of others or content generated by artificial intelligence as your own. We review all applications carefully to ensure that the information provided in your supporting statement aligns with your qualifications, work history and the duties undertaken within those roles. Your experience will also be explored further during the interview process.

If you would like this information in an alternative format or in a different language please contact us on 01623 622515 ext 3271.

Please note that we no longer accept handwritten/paper applicationsand that the email address given on your application will be used for all correspondence regarding this post.
We reserve the right to close a vacancy before the closing date if a sufficient number of applications have been received. Priority for vacancies at the Trust will be given to existing employees of Sherwood Forest Hospitals NHS Foundation Trust whose roles are currently at risk of redundancy due to organisational change. If a high number of applications are received, a longlisting exercise will be conducted prior to shortlisting.

Only applications received on or before the closing date will be considered for short listing. This is to ensure that the Trust meets its commitment to Equality of Opportunity.

In submitting an application, you authorise Sherwood Forest Hospitals NHS Foundation Trust to confirm any current and previous NHS Service details and you agree to the Trust obtaining and transferring personal date held about you, including Occupational Health data (inoculations and screening tests). This data will be shared using the NHS Electronic Staff Record (ESR) and third party systems via an automated process and will only be used for the purposes of maintaining your employment record.

Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check. The Trust will pay for the check initially and then the money will then be deducted from your first salary once you've commenced employment. The current price of a check is £26.40 for a standard check and £54.40 for an enhanced. If you are asked to complete a DBS check and have a previous identity that you do not wish to be disclosed to your employer and/or on your DBS certificate, you should call or email the dedicated sensitive applications team before submitting your application. The team is experienced in dealing with sensitive cases and will advise you of the process and what you need to do.

Please note any genuine job offer letters will only be received if you have applied, interviewed, and received a verbal offer from the appointing manager for a vacancy within Sherwood Forest Hospitals. If you receive a job offer and you are not sure of its authenticity, please report it to the following email [e-mail]

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