Private Healthcare Sales Advisor - Contact Centre

Spire Healthcare Group; Washington; On-site; GBP 19,000 - 24,000; Full time

Benefits offered by this job

35 days annual leave

Pension with retirement options

Spire for You platform discounts

Bupa health screening

Private medical insurance

Life assurance

Job summary

Spire Healthcare is seeking a Patient Contact Centre Advisor to join our Seaham team on a fixed-term basis. The role focuses on handling self-pay enquiries, booking appointments and converting leads into sales with targets in mind.

Responsibilities include managing enquiries across phone, email and online channels, maintaining service excellence and prioritising workload within a busy hub that supports a national sales framework.

Qualifications

• Experience handling self-pay enquiries and bookings.
• Customer-focused with KPI targets.
• Able to use multiple systems for enquiry handling.
• Strong communication and interpersonal skills.

Responsibilities

• Manage self-pay patient enquiries via telephone, email and online platforms.
• Handle enquiries from initial contact through to appointment booking.
• Convert warm leads into appointments and sales to meet KPI targets.
• Deliver a high standard of customer service in line with private healthcare expectations.
• Manage and prioritise your own workload effectively.
• Use multiple systems to support enquiry handling and booking processes.
• Promote Spire’s Values and Purpose, contributing to a culture of service excellence.
• Build positive relationships through clear and effective communication.

Skills

Customer service

Target-driven

Communication skills

Team collaboration

Tech-savvy

Tools

CRM software

Online booking systems

Microsoft Office

Job description

Spire Healthcare is seeking a Patient Contact Centre Advisor to join our Seaham team on a fixed-term basis. The role focuses on handling self-pay enquiries, booking appointments and converting leads into sales with targets in mind.

Responsibilities include managing enquiries across phone, email and online channels, maintaining service excellence and prioritising workload within a busy hub that supports a national sales framework.