Patient Contact Centre Advisors - Admissions Team

Spire Healthcare Group; Seaham; Remote; GBP 19,000 - 23,000; Full time

Benefits offered by this job

35 days annual leave

Pension contribution

Spire for you rewards

Free car park

Free DBS

Private medical insurance

Life assurance

Job summary

Spire Healthcare is recruiting a Patient Contact Centre Advisor for the Admissions Team in Seaham. You will ensure an efficient patient service experience, managing bookings and diary entries for outpatient care, and handling referrals and correspondence with patients and consultants.

Induction training lasts two weeks (9am–5pm). Shifts run 8am–6pm, Mon–Fri, with occasional Saturdays. A strong customer service ethos and PC literacy are essential for success.

Qualifications

• Demonstrable literacy and numeracy skills.
• Track record of successful delivery in a similar role in an office/customer service environment.
• Experience handling high call volumes in a fast paced environment.
• High level of PC literacy and experience using multiple systems.

Responsibilities

• Provide and maintain an efficient bookings system for all outpatients using a computerised system (SAP).
• Manage the telephone lines in an effective and timely manner.
• Provide and maintain an efficient diary for all outpatient clinics (consultant and nurse led).
• Manage and process patient referral letters and any associated documentation with accuracy.
• Process patient appointment letters and related documentation, confirming details with patients/consultants.
• Respond to enquiries from patients, the public and consultants in a timely, courteous manner.

Skills

Literacy

Numeracy

Call handling

Team player

Communication skills

PC literacy

Tools

SAP

Job description

Spire Healthcare are looking to recruit Patient Contact Centre Advisors within their Admissions Team in Seaham

Please note - Induction training will be held for 2 weeks (9am to 5pm) following this, shifts will vary between the hours of 8am to 6pm Monday to Friday with occasional Saturday shifts.

As a Patient Contact Centre Advisor, you will be responsible to ensure the provision and maintenance of an efficient patient customer service experience within the centre.

Duties and Responsibilities:

• Provide and maintain an efficient bookings system for all outpatients using a computerised system (SAP)
• Manage the telephone lines in an effective and timely manner
• Provide and maintain an efficient diary for all outpatient clinics including both consultant and nurse led clinics (making and changing appointments, clinic changes and cancellations)
• Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
• Process patient appointment letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
• Respond to enquiries from patients, members of the public and consultants in a timely, courteous, and efficient manner either by telephone or letter

Who are we looking for:

• Demonstrable literacy and numeracy skills
• Track record of successful delivery in a similar role, in an office and / or customer service environment
• Experience of handling high call volumes in a fast paced environment
• High level of PC literacy and experience of using multiple systems and programmes
• Excellent interpersonal and communication skills
• The ability to work effectively as part of a team
• Able to work under pressure and to tight deadlines, with good organisational skills

Benefits

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays - pro rata
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
• Free Car park
• Free DBS
• Private medical insurance
• Life assurance

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

For us, it's more than just treating patients; it's about looking after people.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.