Private Patient Sales & Enquiries Specialist

Spire Healthcare Group; Seaham; Remote; GBP 21,000 - 27,000; Full time

Benefits offered by this job

35 days annual leave inclusive of bank

Competitive pension with flexible

Spire for You platform with cashback

Free Bupa health screening

Private medical insurance

Life assurance

Job summary

Spire Healthcare in Seaham is recruiting a Patient Contact Centre Advisor to join our Patient Support Centre Sales team. The role focuses on handling self-pay enquiries and turning warm leads into confirmed appointments, delivering a high standard of service.

Initially a fixed-term contract to cover maternity leave, with training provided and opportunities to be extended. You will work 37.5 hours per week across Monday to Friday 8:00am-6:00pm, with Saturday 9:00am-4:00pm as required.

Qualifications

• Target-driven with a customer-focused approach.
• Confident using a range of systems and technology.
• Enjoy working in a fast-paced, collaborative team environment.
• Strong communication and interpersonal skills.
• Able to work effectively within a hub while supporting a national sales framework.

Responsibilities

• Manage self-pay patient enquiries via telephone, email and online platforms
• Handle enquiries from initial contact through to appointment booking
• Convert warm leads into appointments and sales to meet KPI targets
• Deliver a high standard of customer service in line with private healthcare expectations
• Manage and prioritise your own workload effectively
• Use multiple systems to support enquiry handling and booking processes
• Promote Spire’s Values and Purpose, contributing to a culture of service excellence
• Build positive relationships through clear and effective communication

Skills

Target-driven

Systems proficiency

Team collaboration

Strong communication

Hub & national sales

Job description

Spire Healthcare in Seaham is recruiting a Patient Contact Centre Advisor to join our Patient Support Centre Sales team. The role focuses on handling self-pay enquiries and turning warm leads into confirmed appointments, delivering a high standard of service.

Initially a fixed-term contract to cover maternity leave, with training provided and opportunities to be extended. You will work 37.5 hours per week across Monday to Friday 8:00am-6:00pm, with Saturday 9:00am-4:00pm as required.