Clerical Officer/Receptionist

Leeds Teaching Hospitals; Leeds; Hybrid; GBP 19,000 - 23,000; Full time

Job summary

The Leeds Teaching Hospitals NHS Trust is seeking an enthusiastic Clerical Officer to support Outpatient clinics at Wharfedale Hospital. You will manage front-of-house reception, appointment bookings, and ensure accurate patient records using our Patient Administration System.

Based across five sites with a supportive multi-disciplinary team, the role offers variety, development opportunities and a commitment to patient-centred care within a busy outpatient service.

Qualifications

• Literacy and numeracy skills for accurate record-keeping and appointment management.
• Commitment to mandatory and role-specific training.
• Clear understanding of post duties and impact on patient experience.
• Self-motivation and commitment to high-quality service in a busy environment.
• Reliable attendance and timekeeping.
• Flexible and adaptable to changing service needs.
• Competent keyboard skills for accurate data entry.
• Good interpersonal communication with patients and colleagues.
• Ability to work independently within Trust policies.
• Ability to work effectively in a multi-disciplinary team.

Responsibilities

• Provide administration support to outpatient clinics including front-of-house reception.
• Book patient appointments in person and by telephone.
• Prepare paperwork and systems in advance of outpatient appointments.
• Maintain high-quality patient care and efficient service in a busy clinic.
• Work across multiple sites as part of the Outpatient Clinical Service Unit.

Skills

Literacy

Numeracy

Reception duties

Appointment management

Keyboard skills

Interpersonal skills

Teamwork

Communication

Job description

In Outpatient Administration, we place staff health and wellbeing at the heart of everything we do and actively promote flexibility in the workplace. We are committed to supporting all staff to succeed in their roles, including offering and supporting reasonable adjustments where needed. We value and recognise the power of the staff voice and encourage colleagues to act as champions through a range of staff networks, including Disability, LGBT+ and BME networks. We also adopt inclusive recruitment processes and as part of this, we share interview questions with all shortlisted candidates the day before interview. We believe this approach creates a level playing field, helps reduce stress, and enables candidates to fully understand what we are looking for.Our team is unique because we support Outpatient services across several locations and work in partnership with a wide range of Clinical Service Units. This provides a varied working environment, opportunities to develop a wide skill set, and valuable exposure to different specialties, services and different ways of working across the Trust. It is an exciting time within the Outpatient Administration team as we introduce more digital ways of working and support the Trusts commitment to sustainability by reducing paper use. If you are passionate about making a difference and want to deliver patient-centred care whilst working within a diverse and supportive team this could be the role for you!

Main duties of the job

The Outpatient Administration team work in collaboration with the Referral and Booking Service, Outpatient Nursing, Switchboard, Phlebotomy and the Robotic Process Automation teams. Together we form the Outpatient Clinical Service Unit. The Outpatient Administration team are based across five sites Leeds General Infirmary, Chapel Allerton Hospital, Seacroft Hospital, Wharfedale Hospital and St James University Hospital; and two Community Diagnostic Centres at Beeston and Armley.The main duty of this role is to provide administration support to the Outpatient clinics at Wharfedale Hospital. The administration support includes computer-based work using our Patient Administration System and providing front of house reception support, delivering a high standard of patient care. Our Clerical Officer team ensure all paperwork and systems are prepared in advance of Outpatient appointments. They also provide receptionist support across a number of reception areas; book patient appointments in person and by telephone; and ensure all post clinic actions are completely timely.The main attributes we are looking for include being motivated, reliable, trustworthy, flexible, and keen to learn. We are also seeking somebody who is a good team player, with the ability to work on their own initiative. We are proud of the diversity within our teams, welcome applications from people of all backgrounds and are committed to recruiting inclusively.

About us

The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time.Our vision is to provide the highest quality specialist and integrated care.We will do this through delivery of our multi-year goals and strategic priorities, which you can read about on this page.Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do.

Job responsibilities

For questions about this job, contact:

Please Note: All salaries listed reflect the pay for full time roles. Any part time roles will be pro rata.

What you will bring to the role

Literacy and numeracy skills required for accurate record-keeping, appointment management and receptionist duties.

A commitment to undertake mandatory and role-specific training as required, including additional training to meet service changes and developments.

A clear insight into the duties and responsibilities of the post, demonstrating a thorough understanding of the role and the impact it has on patient experience and the wider service.

Self-motivation and a commitment to provide an efficient, high-quality service in a busy and demanding environment.

Reliability and dependability with a consistent approach to attendance, timekeeping and work responsibilities.

A flexible and adaptable approach to duties and working practices, responding efficiently and positively to changing service needs.

Competent keyboard skills with the ability to complete work accurately and efficiently to maintain a high-quality service.

Good interpersonal skills with the ability to communicate politely, clearly and sensitively with patients, visitors and colleagues.

An ability to work independently using own initiative and judgement, within established Trust policies, procedures and guidelines.

An ability to work effectively as part of a multi-disciplinary team to deliver high quality patient centred services.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.