Weekend Clinic Receptionist & Admin Officer – Part-Time

UHDB; Ilkeston; Vor Ort; GBP 23.000 - 28.000; Teilzeit

Benefits dieser Stelle

Free on-site parking

Zusammenfassung

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a Clinic Receptionist and Administration Officer at Ilkeston Community Hospital. The role supports outpatient administration and main reception, on a 12-hour weekly schedule including weekend shifts, with a 7am–7pm roster on Saturday and Sunday.

The post requires excellent customer-facing skills, basic IT literacy, and NVQ2 in Customer Service.

Qualifikationen

• Demonstrates a good standard of education in English (O Level, GCSE).
• NVQ 2 in Customer Service or equivalent knowledge and skills.

Aufgaben

• Provide a courteous and efficient reception service to all patients, observing confidentiality and accessibility needs.
• Record data using Lorenzo, SystmOne and room booking software.
• Prepare case notes for scanning and ensure PAS data is coded and retrievable.
• Arrange follow-up outpatient appointments and generate letters.
• Capture 18-week RTT end dates in PAS to meet targets.
• Handle cash, mail, franking, and banking as part of reception duties.
• Occasionally work across local community sites as required.

Kenntnisse

Telephone handling

Customer service

IT literacy

Ausbildung

O Level/GCSE English

NVQ 2 in Customer Service

Jobbeschreibung

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a Clinic Receptionist and Administration Officer at Ilkeston Community Hospital. The role supports outpatient administration and main reception, on a 12-hour weekly schedule including weekend shifts, with a 7am–7pm roster on Saturday and Sunday.

The post requires excellent customer-facing skills, basic IT literacy, and NVQ2 in Customer Service.