Outpatient Admin & Customer Service Apprentice

Allscreens Nationwide Ltd; Southampton; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Paid off-the-job training

Job summary

Allscreens Nationwide Ltd is offering an apprenticeship in the Outpatient Administration Centre to support patients across the Trust. You will gain valuable administration and customer service experience while working towards a recognised qualification.

You will receive paid off-the-job training as part of your apprenticeship programme and start a career in NHS administration, helping patients with appointments and enquiries.

Qualifications

• Strong communication skills across phone, email and in person.
• Ability to manage a varied workload with accuracy.
• Comfort with Microsoft Office and basic IT systems.

Responsibilities

• Help patients by telephone, email and in person.
• Book, reschedule and cancel outpatient appointments.
• Support reception services and assist with patient enquiries.
• Provide administrative support to outpatient clinics.
• Work closely with colleagues to ensure patients receive an efficient service.

Skills

Excellent communication

Organised

Attention to detail

IT skills

Willingness to learn

Education

GCSE English and Maths (4/C or above)

Job description

Allscreens Nationwide Ltd is offering an apprenticeship in the Outpatient Administration Centre to support patients across the Trust. You will gain valuable administration and customer service experience while working towards a recognised qualification.

You will receive paid off-the-job training as part of your apprenticeship programme and start a career in NHS administration, helping patients with appointments and enquiries.