NHS Customer Service & Admin Apprentice

Allscreens Nationwide Ltd; Southampton; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Paid off-the-job training

Job summary

Allscreens Nationwide Ltd is offering an apprenticeship in the Outpatient Administration Centre to support patients across the Trust. You will gain valuable administration and customer service experience while working towards a recognised qualification.

You will receive paid off-the-job training as part of your apprenticeship programme and start a career in NHS administration, helping patients with appointments and enquiries.

Qualifications

• Strong communication skills across phone, email and in person.
• Ability to manage a varied workload with accuracy.
• Comfort with Microsoft Office and basic IT systems.

Responsibilities

• Help patients by telephone, email and in person.
• Book, reschedule and cancel outpatient appointments.
• Support reception services and assist with patient enquiries.
• Provide administrative support to outpatient clinics.
• Work closely with colleagues to ensure patients receive an efficient service.

Skills

Excellent communication

Organised

Attention to detail

IT skills

Willingness to learn

Education

GCSE English and Maths (4/C or above)

Job description

Join our busy Outpatient Administration Centre and play an important role in supporting patients across the Trust. As part of your apprenticeship, you will gain valuable administration and customer service experience while working towards a recognised qualification.

In this role, you will:

• Help patients by telephone, email and in person.
• Book, reschedule and cancel outpatient appointments.
• Support reception services and assist with patient enquiries.
• Provide administrative support to outpatient clinics.
• Work closely with colleagues to ensure patients receive an efficient service.

We're looking for someone who:

• Has excellent communication.
• Is organised and able to manage a varied workload.
• Has good attention to detail and accuracy.
• Is confident using IT systems, including Microsoft Office.
• Is eager to learn, develop and complete an apprenticeship qualification.

To be eligible, you must have GCSE English and Maths at Grade 4/C or above (or equivalent).

You do not need previous administration experience, although experience in a customer-facing or professional environment would be beneficial.

• You will receive paid off-the-job training as part of your apprenticeship programme.

This is an excellent opportunity to start a career in NHS administration while making a real difference to patients.