NHS Outpatient Admin & Customer Service Apprentice

University Hospital Southampton NHS FT; Southampton; On-site; GBP 12,000 - 15,000; Full time

Job summary

University Hospital Southampton NHS Foundation Trust invites applications for three Customer Service & Administration Apprentices to join the Outpatient Administration Centre (OAC). The role offers training towards a Level 2 Customer Service Practitioner Apprenticeship and the chance to gain valuable NHS experience in a busy outpatient setting in Southampton.

You will learn to help patients by phone, email, and in person, manage appointments, support reception, and provide admin support to

Qualifications

• Good standard of education with literacy and numeracy to GCSE pass level 4-9 or equivalent
• NVQ 2 diploma or equivalent experience
• Experience in a customer-led environment
• Competent in the use of Microsoft Office packages
• Evidence of computer literacy

Responsibilities

• Help patients by telephone, email and in person.
• Book, reschedule and cancel outpatient appointments.
• Support reception services and assist with patient enquiries.
• Provide administrative support to outpatient clinics.
• Work closely with colleagues to ensure patients receive an efficient service.

Skills

Excellent communication

Organised

Attention to detail

Microsoft Office

Eager to learn

Education

GCSE English and Maths (4/C or above)

NVQ 2 diploma or equivalent

Tools

Microsoft Office

Hospital computerised systems

Job description

University Hospital Southampton NHS Foundation Trust invites applications for three Customer Service & Administration Apprentices to join the Outpatient Administration Centre (OAC). The role offers training towards a Level 2 Customer Service Practitioner Apprenticeship and the chance to gain valuable NHS experience in a busy outpatient setting in Southampton.

You will learn to help patients by phone, email, and in person, manage appointments, support reception, and provide admin support to