Outpatient Access & EMRS Service Lead

Homerton University Hospital NHS Foundation Trust; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

Homerton University Hospital NHS Foundation Trust in London is seeking an EMRS Assistant Service Manager to join the IMRS division. You will work with the divisional management team to oversee operational management and staff, ensuring timely outpatient services and reporting on waiting times.

The role involves coordinating extra clinics, managing resources, maintaining logs, and supporting service improvements to meet national targets.

Responsibilities

• Monitor outpatient PTLs, waiting times and appointment slot issues (ASIs), coordinating overbookings and additional clinics.
• Coordinate extra outpatient clinics, ensuring clinical, administrative, nursing, room and diagnostic resources are available.
• Maintain accurate logs of extra clinics, Extra Duty Forms and additional duties on HealthRoster, ensuring timely submission and payment.
• Oversee diagnostic validation, planned leave, clinic and theatre cancellations, and suspected cancer referral escalations.
• Produce monthly specialty reports, attend and minute service and Divisional Management Team meetings.
• Line manage and support administrative managers and teams, ensuring adequate staffing, budgetary control, performance against targets, staff development, induction and appraisals.
• Coordinate timely management, updating and closure of DATIX incidents in liaison with service managers and clinicians.
• Support resolution of PALS enquiries, complaint responses, Root Cause Analyses and Serious Incident Reports.
• Monitor diagnostic validation, Advice and Guidance requests, and outstanding EPR tasks.
• Review Not Checked Out, Incomplete Discharge Summary, Multiple Follow-Up Appointment and Clinic Cancellation reports, escalating issues and ensuring timely action.
• Support divisional audits and maintain data quality to minimise clinical, operational and financial risks.

Job description

Homerton University Hospital NHS Foundation Trust in London is seeking an EMRS Assistant Service Manager to join the IMRS division. You will work with the divisional management team to oversee operational management and staff, ensuring timely outpatient services and reporting on waiting times.

The role involves coordinating extra clinics, managing resources, maintaining logs, and supporting service improvements to meet national targets.