EMRS Assistant Service Manager

Homerton Healthcare NHS Foundation Trust; Royal Borough of Greenwich; Sur place; GBP 48 000 - 57 000; Plein temps

Résumé du poste

Homerton Healthcare NHS Foundation Trust invites applications for the EMRS Assistant Service Manager. The role sits in IMRS, reporting to a Service Manager, and focuses on operational management of clinical services and staff.

You will lead reporting on outpatient waiting times, coordinate extra clinics and ensure resources are available to meet national targets such as 18 week RTT and Cancer Waiting Times.

Qualifications

• University degree in a relevant discipline or equivalent management/leadership qualification
• IT courses completed in Excel and Access or equivalent experience

Responsabilités

• Monitor outpatient PTLs, waiting times and ASIs, coordinating overbookings and additional clinics.
• Coordinate extra outpatient clinics, ensuring resources are available.
• Maintain logs of extra clinics, HealthRoster entries and duties with timely submission and payment.
• Oversee diagnostic validation, planned leave, clinic and theatre cancellations, and cancer referral escalations.
• Produce monthly specialty reports and participate in divisional meetings.
• Line manage administrative managers and teams, ensuring staffing, budgetary control and appraisals.
• Coordinate DATIX incidents closure with service managers and clinicians.
• Support PALS enquiries, root cause analyses and serious incident reports.
• Monitor EPR tasks and Advice & Guidance requests.
• Review Not Checked Out, Incomplete Discharge Summary, multiple follow-up appointments and clinic cancellations; escalate as needed.
• Support divisional audits and data quality to minimise risks.

Connaissances

Prioritise workload

Interpersonal skills

Team leadership

IT skills

Outlook/Word/Excel/Access

Formation

University degree or equivalent

IT courses in Excel & Access

Outils

HealthRoster

Description du poste

Homerton Healthcare NHS Foundation Trust

EMRS Assistant Service Manager

The closing date is 16 November 2026

The role of Assistant Service Manager is a practical one and the post holder will work as part of the management team responsible for the division. The post holder will report to one of the Service Managers within IMRS.

The post holder will be responsible for a number of key areas. Firstly, they will work closely with the divisional management team in the operational management of its clinical services. Within the management of the division, they will have a role in operational management and also in the management of staff.

The division aims to provide high quality clinical care across all its services. Short outpatient waiting times are key to the provision of high quality services. The Assistant Service Manager will lead on the review and reporting of outpatient waiting times within the division. The post holder will ensure managers are provided with regular and up to date information about outpatient waiting times through the provision of regular reports. Service Managers will use the information provided to decide on the appropriate course of action. Where extra clinics or lists are deemed necessary, it will be the responsibility of the Assistant Services Manager to coordinate these resources. This function is key to supporting the Trust to achieve the national access targets, including 18 week Referral to Treatment target and the Cancer Waiting Times Standards.

***ADVERT MAY CLOSE EARLY DUE TO HIGH APPLICATIONS***

Main duties of the job

• Monitor outpatient PTLs, waiting times and appointment slot issues (ASIs), coordinating overbookings and additional clinics.
• Coordinate extra outpatient clinics, ensuring clinical, administrative, nursing, room and diagnostic resources are available.
• Maintain accurate logs of extra clinics, Extra Duty Forms and additional duties on HealthRoster, ensuring timely submission and payment.
• Oversee diagnostic validation, planned leave, clinic and theatre cancellations, and suspected cancer referral escalations.
• Produce monthly specialty reports, attend and minute service and Divisional Management Team meetings.
• Line manage and support administrative managers and teams, ensuring adequate staffing, budgetary control, performance against targets, staff development, induction and appraisals.
• Coordinate timely management, updating and closure of DATIX incidents in liaison with service managers and clinicians.
• Support resolution of PALS enquiries, complaint responses, Root Cause Analyses and Serious Incident Reports.
• Monitor diagnostic validation, Advice and Guidance requests, and outstanding EPR tasks.
• Review Not Checked Out, Incomplete Discharge Summary, Multiple Follow-Up Appointment and Clinic Cancellation reports, escalating issues and ensuring timely action.
• Support divisional audits and maintain data quality to minimise clinical, operational and financial risks.

About us

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachment/s on this page.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Person Specification

Education / Qualifications

• University degree in a relevant discipline OR equivalent certificate/diploma in management/leadership or equivalent experience
• IT courses completed in Excel and Access or equivalent experience

Skills/ Abilities

• Prioritise workload, multi task and work to tight deadlines under pressure
• Excellent interpersonal skills and the ability to engage and motivate clinical teams
• Team work and leadership skills
• Excellent IT skills including Outlook, Word, Excel and Access

Experience

• Experienced administrator
• Experience of operational management
• Involvement in audit/ research with demonstrated effect
• Working within a multi-disciplinary team
• Experience of retrieving and understanding complex information from electronic databases
• NHS experience
• Experience of project management

Knowledge

• Management principles and practise including performance management
• Understanding of confidentiality issues
• Knowledge of national access targets including 18 week Referral To Treatment target and the Cancer Waiting Times

Trust Values and Other Requirments

• Understanding and demonstration of the Trust Values
• Commitment and adherence to equality, diversity and inclusion
• Flexible approach to work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Homerton Healthcare NHS Foundation Trust

£47,951 to £56,863 a yearpro rata p.a. inc.