Assistant Service Manager - Outpatient Access & Reports

Homerton Healthcare NHS Foundation Trust; Greater London; Sur place; GBP 42 000 - 50 000; Plein temps

Résumé du poste

Homerton Healthcare NHS Foundation Trust is seeking an Assistant Service Manager to join the IMRS division. You will work with the divisional management team to oversee operational management of clinical services and staff, contributing to high quality patient care and reduced outpatient waiting times.

The role focuses on reviewing outpatient waiting times, producing regular reports, coordinating additional clinics, and supporting service managers to meet national targets such as the 18-week RTT

Responsabilités

• Monitor outpatient PTLs, waiting times and appointment slot issues; coordinate overbookings and extra clinics.
• Coordinate extra outpatient clinics with clinical, administrative, nursing, room and diagnostic resources.
• Maintain logs of extra clinics, Extra Duty Forms and additional duties on HealthRoster, ensuring timely submission and payment.
• Oversee diagnostic validation, planned leave, clinic and theatre cancellations, and suspected cancer referral escalations.
• Produce monthly specialty reports, attend and minute service and Divisional Management Team meetings.
• Line manage and support administrative managers and teams, ensuring staffing, budgetary control, performance against targets, staff development, induction and appraisals.
• Coordinate timely management, updating and closure of DATIX incidents in liaison with service managers and clinicians.
• Support resolution of PALS enquiries, complaint responses, Root Cause Analyses and Serious Incident Reports.
• Monitor diagnostic validation, Advice and Guidance requests, and outstanding EPR tasks.
• Review Not Checked Out, Incomplete Discharge Summary, Multiple Follow-Up Appointment and Clinic Cancellation reports, escalating issues and ensuring timely action.
• Support divisional audits and maintain data quality to minimise clinical, operational and financial risks.

Description du poste

Homerton Healthcare NHS Foundation Trust is seeking an Assistant Service Manager to join the IMRS division. You will work with the divisional management team to oversee operational management of clinical services and staff, contributing to high quality patient care and reduced outpatient waiting times.

The role focuses on reviewing outpatient waiting times, producing regular reports, coordinating additional clinics, and supporting service managers to meet national targets such as the 18-week RTT