Medical Secretary

Homerton Healthcare NHS Foundation Trust; London Borough of Hackney; On-site; GBP 24,000 - 30,000; Full time

Job summary

Homerton Healthcare NHS Foundation Trust is seeking an experienced Medical Secretary to provide high-quality administrative and secretarial support within the EMRS Division in Hackney, East London. You will work closely with clinical staff to prepare clinical correspondence, update patient records, and manage information using EMRS, Cerner Millennium, and Rio.

The role requires excellent attention to detail, organisational skills, and a professional approach in a busy environment.

Qualifications

• Experience in medical secretarial duties.
• Ability to manage diaries and meetings.
• Excellent patient confidentiality and data handling.

Responsibilities

• Type statements/medical reports and liaise with external agencies as necessary.
• Respond to e-mails using EMRS systems with regard to confidentiality and data protection.
• Identify patient case notes electronically and in hard copy.
• Answer patient queries (phone, post, email, in person) with sensitivity.
• Liaise with Outpatients Dept to manage clinics and update waiting lists in EPR.
• Open, close and reschedule clinics in EPR as required.
• Diary management, room bookings and organising meetings.
• Provide minute-taking support for meetings.
• Photocopying, faxing and other clerical duties.
• Handle department mail and internal documents.

Job description

We are seeking an experienced, highly motivated and dedicated Medical Secretary to provide a high-quality administrative and secretarial service within the EMRS Division.

As part of our dedicated Administration Team, you will work closely with clinical staff to support the delivery of excellent patient care. You will be responsible for a range of medical secretarial and administrative duties, including accurate typing and preparation of clinical correspondence, updating and maintaining patient records, and managing information using the Electronic Medical Record System (EMRS).

You will be a well‑organised, professional and dedicated individual who is able to communicate effectively and deal sensitively with patients, relatives and healthcare professionals. You will have excellent attention to detail and be committed to maintaining confidentiality while providing a high‑quality and efficient service.

The successful applicant will demonstrate the ability to work effectively both independently and as part of a multidisciplinary team. You will be able to prioritise and manage a varied workload, meet deadlines, and maintain accuracy while working in a busy and demanding environment.

Flexibility, initiative and the ability to adapt to changing priorities are essential, as you will be required to respond positively to the evolving needs of the EMRS Division.

• Type statements/medical reports etc and liaise with external agencies as necessary
• Ensure competency in e‑mail and other IT packages used by the Trust, including maintaining an up‑to‑date knowledge and complete competency with EPR (Cerner Millenium system), Rio, and other key systems.
• To respond to e‑mail in a timely and appropriate fashion with respect to Trust policy on patient confidentiality and data protection.
• To have knowledge and be competent in identifying patient case notes electronically and in hard copy.
• To receive and deal with patient queries (telephone, written, e‑mail and in person) in an appropriate and sensitive fashion, which may include handling complaints – referring them appropriately – and dealing with patients who may be in distress.
• Liaison with the Main Outpatients Department to ensure that all clinics are managed within the specified timeframes and that the EPR waiting list is correctly updated.
• Liaison with service managers and clinicians regarding appointment dates and outcomes of clinics should be added. This could include opening, closing and rescheduling clinics on EPR.
• Diary management, room bookings and organising meetings when required.
• Support for meetings including minute‑taking when required.
• To undertake photocopying, faxing and other clerical duties.
• To take responsibility for collection and distribution of the department’s mail and other internal documents.

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard’s Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well‑regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.

For further details / informal visits contact: Name: Sally Green Job title: Medical Secretary Manager Email address: [e-mail] Telephone number: 07496867777