EMRS Assistant Service Manager

Homerton Healthcare NHS Foundation Trust; Greater London; On-site; GBP 42,000 - 50,000; Full time

Job summary

Homerton Healthcare NHS Foundation Trust is seeking an Assistant Service Manager to join the IMRS division. You will work with the divisional management team to oversee operational management of clinical services and staff, contributing to high quality patient care and reduced outpatient waiting times.

The role focuses on reviewing outpatient waiting times, producing regular reports, coordinating additional clinics, and supporting service managers to meet national targets such as the 18-week RTT

Responsibilities

• Monitor outpatient PTLs, waiting times and appointment slot issues; coordinate overbookings and extra clinics.
• Coordinate extra outpatient clinics with clinical, administrative, nursing, room and diagnostic resources.
• Maintain logs of extra clinics, Extra Duty Forms and additional duties on HealthRoster, ensuring timely submission and payment.
• Oversee diagnostic validation, planned leave, clinic and theatre cancellations, and suspected cancer referral escalations.
• Produce monthly specialty reports, attend and minute service and Divisional Management Team meetings.
• Line manage and support administrative managers and teams, ensuring staffing, budgetary control, performance against targets, staff development, induction and appraisals.
• Coordinate timely management, updating and closure of DATIX incidents in liaison with service managers and clinicians.
• Support resolution of PALS enquiries, complaint responses, Root Cause Analyses and Serious Incident Reports.
• Monitor diagnostic validation, Advice and Guidance requests, and outstanding EPR tasks.
• Review Not Checked Out, Incomplete Discharge Summary, Multiple Follow-Up Appointment and Clinic Cancellation reports, escalating issues and ensuring timely action.
• Support divisional audits and maintain data quality to minimise clinical, operational and financial risks.

Job description

The role of Assistant Service Manager is a practical one and the post holder will work as part of the management team responsible for the division. The post holder will report to one of the Service Managers within IMRS.

The post holder will be responsible for a number of key areas. Firstly, they will work closely with the divisional management team in the operational management of its clinical services. Within the management of the division, they will have a role in operational management and also in the management of staff.

The division aims to provide high quality clinical care across all its services. Short outpatient waiting times are key to the provision of high quality services. The Assistant Service Manager will lead on the review and reporting of outpatient waiting times within the division. The post holder will ensure managers are provided with regular and up to date information about outpatient waiting times through the provision of regular reports. Service Managers will use the information provided to decide on the appropriate course of action. Where extra clinics or lists are deemed necessary, it will be the responsibility of the Assistant Services Manager to coordinate these resources. This function is key to supporting the Trust to achieve the national access targets, including 18 week Referral to Treatment target and the Cancer Waiting Times Standards.

Key Responsibilities

• ADVERT MAY CLOSE EARLY DUE TO HIGH APPLICATIONS***
• Monitor outpatient PTLs, waiting times and appointment slot issues (ASIs), coordinating overbookings and additional clinics.
• Coordinate extra outpatient clinics, ensuring clinical, administrative, nursing, room and diagnostic resources are available.
• Maintain accurate logs of extra clinics, Extra Duty Forms and additional duties on HealthRoster, ensuring timely submission and payment.
• Oversee diagnostic validation, planned leave, clinic and theatre cancellations, and suspected cancer referral escalations.
• Produce monthly specialty reports, attend and minute service and Divisional Management Team meetings.
• Line manage and support administrative managers and teams, ensuring adequate staffing, budgetary control, performance against targets, staff development, induction and appraisals.
• Coordinate timely management, updating and closure of DATIX incidents in liaison with service managers and clinicians.
• Support resolution of PALS enquiries, complaint responses, Root Cause Analyses and Serious Incident Reports.
• Monitor diagnostic validation, Advice and Guidance requests, and outstanding EPR tasks.
• Review Not Checked Out, Incomplete Discharge Summary, Multiple Follow-Up Appointment and Clinic Cancellation reports, escalating issues and ensuring timely action.
• Support divisional audits and maintain data quality to minimise clinical, operational and financial risks.

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.

For further details / informal visits contact: Name: Wlodek Mulkowski Job title: Service Manager Email address: [e-mail] Telephone number: 02085105939