Outlet Restaurant Manager – Guest Experience & Team Lead

Sofitel Heathrow - Arora Group; Hounslow; On-site; GBP 26,329 - 32,180; Full time

Benefits offered by this job

Free meals on duty

Uniform provided and dry cleaned

Employee discounts at Arora Hotels

Food and beverage discounts

Christmas gifts and parties

Introduce a friend scheme

Cycle to work scheme

Merlin Entertainments discounts

Taste card

Life assurance

Employee assistance programme

Arora star recognition

Long service recognition

Job summary

Sofitel London Heathrow, part of the Arora Group, is seeking an Assistant Outlet Manager to create memorable guest experiences. You will lead a restaurant team, monitor performance through feedback and financial results, and drive campaigns to attract guests.

Join a luxury property connected to Terminal 5 with extensive dining options and a focus on quality service. Previous 5-star hotel experience is advantageous, and growth opportunities are available within the Arora group.

Qualifications

• Providing high quality service with attention to detail.
• Strong communication skills with guests and colleagues.
• Ability to stay calm in a fast-paced environment.
• Value teamwork and supporting colleagues.

Responsibilities

• Lead by example to foster team dynamics and guest-focused service.
• Monitor restaurant performance via guest feedback and financial results.
• Plan and execute campaigns to attract and retain guests.
• Conduct daily briefings and attend meetings for a seamless guest experience.
• Manage staffing levels according to demand.
• Address guest concerns promptly and attentively.
• Coach and train the team to maintain high standards.

Skills

Attention to detail

Excellent communication

Calm under pressure

Team player

Proactive attitude

Job description

Sofitel London Heathrow, part of the Arora Group, is seeking an Assistant Outlet Manager to create memorable guest experiences. You will lead a restaurant team, monitor performance through feedback and financial results, and drive campaigns to attract guests.

Join a luxury property connected to Terminal 5 with extensive dining options and a focus on quality service. Previous 5-star hotel experience is advantageous, and growth opportunities are available within the Arora group.