Outdoor Field Collections Agent with Flexible Hours

Midland Credit Management, an Encore Capital Group Company; Gloucester; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

31 days holiday

Fuel card

Referral Bonus Scheme

Uncapped monthly bonuses

Induction programme

Training and development

Medicash & EAP

Job summary

Orbit Credit Services is hiring a Field Collections Agent to meet customers at their homes within Gloucester. You will offer empathy, guidance, and practical solutions to help them manage finances while upholding regulatory standards.

The role requires a full UK driving licence, access to a vehicle, and comfort working independently outdoors. A flexible 40-hour week includes peak shifts, with generous bonuses and a comprehensive induction.

Qualifications

• Clear criminal record and suitable background checks.
• Full UK driving licence and access to a vehicle.
• Comfortable working independently in outdoor settings and visiting customers at home.

Responsibilities

• Visit customers to resolve arrears and discuss payment options.
• Handle accounts for regulated and non-regulated clients, including reconnection visits.
• Accept payments, set up repayment plans, and re-engage clients with services.
• Educate customers on consequences of non-payment and update outcomes on the Orbit iPad.

Skills

Full UK driving licence

Face-to-face interaction

Tech-savvy

Vehicle access

Tools

iPad

Job description

Orbit Credit Services is hiring a Field Collections Agent to meet customers at their homes within Gloucester. You will offer empathy, guidance, and practical solutions to help them manage finances while upholding regulatory standards.

The role requires a full UK driving licence, access to a vehicle, and comfort working independently outdoors. A flexible 40-hour week includes peak shifts, with generous bonuses and a comprehensive induction.