Outbound Telephone Survey Specialist

Pin Point Recruitment; South Shields; On-site; GBP 15,000 - 18,000; Full time

Job summary

Pin Point Recruitment in South Shields is seeking a Telephone Researcher to join a busy education surveys team. You will contact students and former learners to complete telephone surveys about their education and training experiences.

Hours are 37 per week over 4 days, with shifts between 9am and 8pm, Monday to Friday (possible Saturday overtime). Pay ranges from £10.85 to £12.90 per hour depending on age and performance, with increases subject to KPIs.

Qualifications

• Excellent communication and listening skills.
• Confident and professional telephone manner.
• Strong attention to detail and time management.

Responsibilities

• Conduct outbound telephone surveys.
• Accurately record responses and information.
• Meet daily and weekly performance targets.
• Deliver excellent customer service.
• Handle objections professionally.
• Follow safeguarding and company procedures.

Skills

Communication skills

Telephone manner

Attention to detail

Target-driven

Time management

Call centre experience

Job description

Pin Point Recruitment in South Shields is seeking a Telephone Researcher to join a busy education surveys team. You will contact students and former learners to complete telephone surveys about their education and training experiences.

Hours are 37 per week over 4 days, with shifts between 9am and 8pm, Monday to Friday (possible Saturday overtime). Pay ranges from £10.85 to £12.90 per hour depending on age and performance, with increases subject to KPIs.