Outbound Supervisor

JD.com; Manchester; On-site; GBP 30,000 - 46,000; Full time

Job summary

JINGDONG Logistics in Manchester is seeking a logistics professional to lead the outbound team, coordinating picking, packing, and other operational tasks to meet daily deadlines.

You will monitor outbound processes in real time, resolve customer-reported exceptions with courier partners, optimise workflows and storage, and train staff while enforcing safety standards in a fast-paced, collaborative environment.

Responsibilities

• Lead outbound team members and coordinate picking, packing and other operational tasks to meet daily deadlines.
• Monitor all stages of outbound processes in real time, resolve customer-reported exceptions, and liaise with courier companies.

Job description

Who We AreAt JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.Our Global ReachJINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.Learn more about who we are and what we do: https://www.jingdonglogistics.com/What We OfferJoining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.About The TeamYou’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.Team Management and Task Allocation:Responsible for managing the outbound team members and coordinating picking, packing, and other operational tasks. Develop JIT wave monitoring plans and system-based order task allocation strategies to ensure daily outbound tasks are completed efficiently and meet business time requirements.Process Monitoring and Exception Handling:Monitor all stages of the outbound process in real time (e.g., picking routes, packing standards), coordinate the resolution of customer-reported exceptions, and liaise with courier companies to complete parcel handovers. Ensure smooth outbound operations and improve customer satisfaction.Efficiency Optimization and Standard Compliance:Analyze outbound data (e.g., labor productivity, accuracy rate), optimize operational processes and storage layout, and promote the implementation of standardized work procedures to reduce error rates and improve outbound efficiency and space utilization.Staff Training and Safety Management:Organize skill training for team members to enhance proficiency in picking, packing, and other operations. Supervise the enforcement of safety standards, prevent operational risks, and foster a compliant and efficient work environment.Cross-Department Collaboration and Data Feedback:Collaborate with logistics and customer service teams to coordinate inventory management and order fulfillment. Aggregate outbound data and report issues, participate in process improvement initiatives, and drive continuous optimization of the outbound process.At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.Ready to apply?Take the next step in your career, apply now and explore the opportunities we have to offer.