Warehouse Team Leader

JD.com Inc.; Manchester; On-site; GBP 28,000 - 40,000; Full time

Job summary

JINGDONG Logistics (JD Logistics) in Manchester is seeking a proactive Warehouse Supervisor to lead daily warehouse operations, drive safety, and ensure timely order fulfilment. You will manage a team, coordinate receiving, picking, packing, and shipping, and optimize layouts to reduce costs while maintaining JD.com’s high quality standards.

The role offers hands-on leadership, opportunities to work with cutting-edge warehousing technology, and a culture focused on teamwork and results.

Qualifications

• 2+ years in a supervisory role in fast-paced warehouse/logistics.
• Strong understanding of warehouse operations and inventory principles.
• Excellent leadership and interpersonal skills.
• Proficient in WMS and MS Office.
• Forklift certification or ability to obtain one.
• Flexible shifts, including weekends and holidays.

Responsibilities

• Supervise and lead a team of warehouse associates, providing guidance, training, and feedback.
• Plan, organize, and monitor daily warehouse activities: receiving, picking, packing, shipping, and inventory.
• Ensure accurate and timely order fulfillment to JD.com's quality standards.
• Implement and enforce safety procedures.
• Optimize warehouse layout to improve efficiency and reduce costs.
• Monitor inventory levels and conduct regular stock checks.
• Operate and maintain warehouse equipment safely.
• Collaborate with other departments to ensure smooth logistics.
• Prepare and present reports on warehouse performance.
• Address operational issues as they arise.

Skills

Leadership

Team management

Communication

Problem solving

Tools

WMS

Microsoft Office

Job description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About the Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Duty

• Supervise and lead a team of warehouse associates, providing guidance, training, and performance feedback.
• Plan, organize, and monitor daily warehouse activities, including receiving, picking, packing, shipping, and inventory management.
• Ensure accurate and timely order fulfillment and adherence to JD.com's quality standards.
• Implement and enforce safety procedures and regulations to maintain a secure working environment.
• Optimize warehouse layout and processes to improve efficiency and reduce operational costs.
• Monitor inventory levels, conduct regular stock checks, and resolve discrepancies.
• Operate and maintain warehouse equipment, such as forklifts and pallet jacks, in a safe and efficient manner.
• Collaborate with other departments to ensure seamless logistics and supply chain operations.
• Prepare and present reports on warehouse performance, including productivity, accuracy, and safety metrics.
• Address and resolve any operational issues or challenges that may arise.

Job Qualifications

• Proven experience (2+ years) in a supervisory or team leader role within a fast-paced warehouse or logistics environment.
• Strong understanding of warehouse operations, inventory management, and logistics principles.
• Excellent leadership, communication, and interpersonal skills.
• Ability to motivate, train, and develop a high-performing team.
• Proficiency in warehouse management systems (WMS) and Microsoft Office Suite.
• Demonstrated ability to problem-solve and make sound decisions under pressure.
• Strong commitment to safety and quality.
• Forklift certification or ability to obtain one.
• Flexibility to work various shifts, including weekends and holidays, as needed.

Equality Statement

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

About us

What started as one bold idea in China has grown into one of the world's most trusted technology and supply chain businesses. Today, JD.com (JINGDONG) serves more than700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences. From retail and logistics to technology, healthcare and beyond, we're solving real-world challenges and making everyday life easier. As we continue to grow, so do the opportunities for the people who grow with us. Our global business Our teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders. From technology hubs and retail operations to logistics networks and corporate teams, we're creating opportunities to learn, collaborate and make an impact on a global scale. Whether you're joining us in Europe, the Middle East, Asia or the Americas, you'll be part of one global team working towards a shared purpose. So let's do this. Let’s deliver joy.