Night Shift Team Leader

JD.com Inc.; Milton Keynes; On-site; GBP 40,000 - 60,000; Full time

Job summary

JINGDONG Logistics (JD Logistics), part of JD.com, operates as a leading technology-driven supply chain and logistics solutions provider based in the United Kingdom. The outbound team is responsible for coordinating picking, packing, and related tasks to ensure timely deliveries while maintaining high accuracy and safety standards.

In Milton Keynes, you will monitor the end-to-end outbound process, implement JIT and data-driven improvements, and collaborate with cross-functional teams to

Responsibilities

• Manage outbound team members and coordinate picking, packing, and other operational tasks.
• Develop JIT wave monitoring plans and system-based order task allocation strategies to ensure daily outbound tasks are completed efficiently.
• Monitor all stages of the outbound process in real time, coordinate resolution of customer-reported exceptions, and liaise with courier companies.
• Analyze outbound data (e.g., labor productivity, accuracy rate) to optimize processes and space utilization.
• Organize skill training for team members, enforce safety standards, and foster a compliant and efficient work environment.
• Collaborate with logistics and customer service teams to coordinate inventory management and order fulfillment.

Skills

Team management

Outbound operations

Process monitoring

Data feedback

Job description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

Team Management and Task Allocation

Responsible for managing the outbound team members and coordinating picking, packing, and other operational tasks. Develop JIT wave monitoring plans and system-based order task allocation strategies to ensure daily outbound tasks are completed efficiently and meet business time requirements.

Process Monitoring and Exception Handling

Monitor all stages of the outbound process in real time (e.g., picking routes, packing standards), coordinate the resolution of customer-reported exceptions, and liaise with courier companies to complete parcel handovers. Ensure smooth outbound operations and improve customer satisfaction.

Efficiency Optimization and Standard Compliance

Analyze outbound data (e.g., labor productivity, accuracy rate), optimize operational processes and storage layout, and promote the implementation of standardized work procedures to reduce error rates and improve outbound efficiency and space utilization.

Staff Training and Safety Management

Organize skill training for team members to enhance proficiency in picking, packing, and other operations. Supervise the enforcement of safety standards, prevent operational risks, and foster a compliant and efficient work environment.

Cross-Department Collaboration and Data Feedback

Collaborate with logistics and customer service teams to coordinate inventory management and order fulfillment. Aggregate outbound data and report issues, participate in process improvement initiatives, and drive continuous optimization of the outbound process.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

About us

What started as one bold idea in China has grown into one of the world's most trusted technology and supply chain businesses. Today, JD.com (JINGDONG) serves more than700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences. From retail and logistics to technology, healthcare and beyond, we're solving real-world challenges and making everyday life easier. As we continue to grow, so do the opportunities for the people who grow with us.

Our global business

Our teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders. From technology hubs and retail operations to logistics networks and corporate teams, we're creating opportunities to learn, collaborate and make an impact on a global scale. Whether you're joining us in Europe, the Middle East, Asia or the Americas, you'll be part of one global team working towards a shared purpose. So let's do this. Let's deliver joy.