Sorting Team Leader

JD.COM INTERNATIONAL UK LTD; Milton Keynes; On-site; GBP 29,000 - 34,000; Full time

Job summary

JINGDONG Logistics is seeking a proactive Team Leader for the PM shift sortation team in Milton Keynes. You will lead, allocate manpower and coordinate with inbound, outbound and line haul teams to achieve daily volume, productivity and quality targets.

You’ll monitor attendance, backlogs and staffing levels, ensure sortation activities meet cut-off times and SOPs, and coach staff while driving continuous improvement in sortation efficiency.

Qualifications

• Experience in warehouse, parcel sortation, logistics or a similar operational environment.
• Previous Team Leader or supervisory experience is preferred.
• Strong leadership, communication and people-management skills.
• Ability to work effectively in a fast-paced, high-volume PM operation.
• Strong awareness of productivity, quality, attendance and Health & Safety requirements.
• Comfortable using warehouse systems, scanners and basic reporting tools.

Responsibilities

• Lead and coordinate the PM shift sortation team to achieve daily volume, productivity and quality targets.
• Allocate manpower across sortation lines and work areas based on parcel volume and operational priorities.
• Conduct shift briefings and communicate targets, workload, safety requirements and key operational updates.
• Monitor attendance, lateness and staffing levels, and elevate manpower shortages promptly.
• Monitor parcel flow throughout the shift and take immediate action to resolve backlogs, missorts and bottlenecks.
• Ensure sortation activities are completed before relevant outbound and line haul cut-off times.
• Monitor team and individual productivity and provide coaching or corrective guidance where required.
• Ensure parcels are scanned, handled and sorted accurately in accordance with SOPs.
• Coordinate closely with inbound, outbound, transportation and line haul teams to ensure smooth handovers.
• Manage agency workers and new starters during the shift, including task allocation, performance monitoring and basic training support.
• Ensure compliance with Health & Safety requirements, site rules and operational procedures.
• Escalate equipment faults, safety incidents, staffing issues and operational exceptions to the Sortation Supervisor/Manager.
• Maintain accurate shift records, including attendance, headcount, productivity, backlog and operational exceptions.
• Support continuous improvement initiatives to improve sortation efficiency, quality and overall shift performance.

Skills

Team leadership

Communication

People management

Fast-paced environment

Tools

Warehouse systems

Scanners

Reporting tools

Job description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage. Our Global Reach JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Key Responsibilities

• Lead and coordinate the PM shift sortation team to achieve daily volume, productivity and quality targets.
• Allocate manpower across sortation lines and work areas based on parcel volume and operational priorities.
• Conduct shift briefings and communicate targets, workload, safety requirements and key operational updates.
• Monitor attendance, lateness and staffing levels, and elevate manpower shortages promptly.
• Monitor parcel flow throughout the shift and take immediate action to resolve backlogs, missorts and bottlenecks.
• Ensure sortation activities are completed before relevant outbound and line haul cut-off times.
• Monitor team and individual productivity and provide coaching or corrective guidance where required.
• Ensure parcels are scanned, handled and sorted accurately in accordance with SOPs.
• Coordinate closely with inbound, outbound, transportation and line haul teams to ensure smooth handovers.
• Manage agency workers and new starters during the shift, including task allocation, performance monitoring and basic training support.
• Ensure compliance with Health & Safety requirements, site rules and operational procedures.
• Escalate equipment faults, safety incidents, staffing issues and operational exceptions to the Sortation Supervisor/Manager.
• Maintain accurate shift records, including attendance, headcount, productivity, backlog and operational exceptions.
• Support continuous improvement initiatives to improve sortation efficiency, quality and overall shift performance.

Requirements

• Previous experience in warehouse, parcel sortation, logistics or a similar operational environment.
• Previous Team Leader or supervisory experience is preferred.
• Strong leadership, communication and people-management skills.
• Ability to work effectively in a fast-paced, high-volume PM operation.
• Strong awareness of productivity, quality, attendance and Health & Safety requirements.
• Ability to make quick operational decisions and manage changing priorities.
• Comfortable using warehouse systems, scanners and basic reporting tools.
• Flexibility to support peak periods, overtime and changing operational requirements where necessary.

Equal Opportunity

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

About us

What started as one bold idea in China has grown into one of the world's most trusted technology and supply chain businesses. Today, JD.com (JINGDONG) serves more than700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences. From retail and logistics to technology, healthcare and beyond, we're solving real-world challenges and making everyday life easier. As we continue to grow, so do the opportunities for the people who grow with us.

Our global business

Our teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders. From technology hubs and retail operations to logistics networks and corporate teams, we're creating opportunities to learn, collaborate and make an impact on a global scale. Whether you're joining us in Europe, the Middle East, Asia or the Americas, you'll be part of one global team working towards a shared purpose.

So let's do this. Let's deliver joy.