Inbound Team Leader

JD.com Inc.; England; On-site; GBP 32,000 - 52,000; Full time

Job summary

JD Logistics in the United Kingdom is seeking a proactive Inbound Team Leader to supervise the inbound flow within a fast-paced warehouse. You will allocate tasks, coach staff and ensure safety and quality across unloading, receiving and putaway processes.

The role requires hands-on experience with WMS, stock control and MHE equipment, excellent communication, and the ability to drive continuous improvements in throughput and accuracy while maintaining Health & Safety standards.

Qualifications

• Experience leading warehouse employees and managing attendance and performance.
• Experience with inbound receiving and putaway operations.
• Strong knowledge of WMS and stock accuracy.
• Proficiency with Microsoft Office and handheld scanners.

Responsibilities

• Supervise and lead the Inbound team, including task allocation, training and coaching.
• Plan and monitor daily inbound activities such as unloading, receiving, pre-sorting and putaway.
• Manage labour allocation to ensure safe and efficient processing.
• Ensure goods are received into the WMS within timelines and quality standards.
• Oversee pre-sorting, putaway progress and productivity, adjusting priorities.
• Investigate inbound exceptions and resolve stock discrepancies.
• Collaborate with Inventory, Outbound and other teams to resolve issues.
• Monitor Inbound KPIs and complete shift handovers.
• Support continuous improvement to inbound flow and space utilisation.

Skills

Team leadership

WMS knowledge

Communication skills

Problem solving

Health and safety

Tools

Reach Truck licence

MHE licences

Microsoft Office

Handheld scanners

Job description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Duties

• Supervise and lead the Inbound team, providing clear task allocation, training, coaching and performance feedback.
• Plan, organise and monitor daily Inbound activities, including container unloading, receiving, pre-sorting, checking, putaway, replenishment support and stock movement.
• Manage labour allocation across unloading, pre-sorting and putaway work areas to ensure inbound volume is processed safely and efficiently.
• Ensure goods are received accurately into the WMS and completed within required timelines and quality standards.
• Oversee the pre-sorting process to ensure stock is correctly separated, labelled and prepared for putaway.
• Monitor putaway progress, backlog, location utilisation and productivity; adjust priorities and manpower where required.
• Investigate and resolve Inbound exceptions, including quantity discrepancies, damaged stock, missing labels, incorrect SKU information, system-receiving issues, location issues and supplier-delivery discrepancies.
• Work closely with Inventory, Outbound and other operational teams to resolve stock-related issues and maintain accurate inventory records.
• Manage employee attendance, lateness, performance, conduct and Health & Safety compliance during the shift.
• Ensure employees follow SOPs, safe unloading practices, MHE rules and warehouse quality standards.
• Monitor Inbound KPIs, including receiving timeliness, putaway completion, productivity, backlog, inventory accuracy and exception levels.
• Complete clear shift handovers, including outstanding delivery, putaway backlog, stock discrepancies, system issues and priorities for the following shift.
• Support continuous improvement activities to improve Inbound flow, productivity, safety and space utilisation.

Job Qualifications

• Previous experience as a Team Leader, Supervisor or senior operative within a warehouse, logistics, e-commerce or distribution environment.
• Practical experience in a manual/person-to-goods warehouse is essential.
• Experience of container unloading, goods receiving, pre-sorting and putaway operations is essential.
• Experience handling Inbound operational exceptions, stock discrepancies and WMS receiving issues.
• Strong understanding of warehouse receiving, stock control, location management and inventory accuracy.
• Previous experience leading warehouse employees, including labour allocation, attendance and performance management.
• Good knowledge of WMS, handheld scanning equipment and Microsoft Office applications.
• Strong communication, organisation and problem‑solving skills.
• Able to work effectively in a fast‑paced, high‑volume environment and make sound decisions under pressure.
• Strong commitment to Health & Safety, quality and operational compliance.
• Reach Truck licence and practical Reach Truck experience are preferred.
• Counterbalance, VNA or other MHE licences would be advantageous.
• Flexible to work different shifts, weekends and peak periods where required.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive.

We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

About us

What started as one bold idea in China has grown into one of the world's most trusted technology and supply chain businesses. Today, JD.com (JINGDONG) serves more than700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences. From retail and logistics to technology, healthcare and beyond, we're solving real-world challenges and making everyday life easier. As we continue to grow, so do the opportunities for the people who grow with us.

Our global business

Our teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders. From technology hubs and retail operations to logistics networks and corporate teams, we're creating opportunities to learn, collaborate and make an impact on a global scale. Whether you're joining us in Europe, the Middle East, Asia or the Americas, you'll be part of one global team working towards a shared purpose.

So let's do this. Let's deliver joy.