Outbound Quality Leads

ao.com; Crewe Green; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

31 days holiday

Pension scheme (5%+)

Healthcare Cashback Scheme

Exclusive Staff Discount

Enhanced Maternity, Paternity and Adop

Expression of wish service

Make a difference days

Share-save Scheme

Job summary

AO.com is seeking a proactive Outbound Quality Lead to support our warehouse loading operations during the night shift. You’ll lead hands-on activity, coach frontline colleagues, enforce safety, and uphold high standards across the operation.

This full-time on-site role in Crewe offers UK norms with a 4 on 4 off pattern, 6.00pm–6.00am, and a salary of £30,000 per year. AO provides clear development opportunities and on-site training.

Qualifications

• Experience coaching warehouse staff to load trailers.
• Clear and confident communication with frontline staff and managers.
• Ability to enforce rules and uphold consistent standards.
• Attention to detail in safety, timing, and lane flow.

Responsibilities

• Lead and support the loading operation with a hands-on approach.
• Manage trailer operations, ensuring accurate timings and safety compliance.
• Maintain bay flow and manage lane conditions to reduce congestion.
• Enforce site rules, warehouse standards, and handling practices.
• Deliver clear inductions to new starters and conduct retraining.
• Coach team members to load trailers safely and correctly.
• Communicate operational concerns and suggest improvements to managers.
• Join weekly calls with depot management to review performance.

Skills

Leadership

Coaching

Communication

Attention to detail

Warehouse systems

Tools

Warehouse systems

Job description

More About the Outbound Quality Leads:

Are you passionate about maintaining high standards and driving operational excellence?

AO is looking for a proactive and hands‑on Outbound Quality Lead to support our warehouse loading operations during the night shift.

In this role, you’ll be at the heart of our outbound logistics, ensuring safety, efficiency, and compliance across the team. You’ll act as a key link between frontline colleagues and management, coaching team members and upholding high standards throughout the operation.

We offer excellent internal development opportunities, and we provide full training on site.

• Salary: £30,000.00 per annum
• Shift Pattern: 4 on 4 off
• Hours: 6.00pm-6.00am(40.25) Nights
• Job Type: Full time and permanent contract

Here’s What You Can Expect To Be Doing as our Outbound Quality Leads

• Lead and support the loading operation with a hands‑on approach.
• Manage trailer operations, ensuring accurate timings and safety compliance.
• Maintain bay flow and manage lane conditions to reduce congestion.
• Enforce site rules, warehouse standards, and handling practices.
• Deliver clear and confident inductions to new starters.
• Conduct retraining and audits for staff needing support.
• Coach team members to load trailers safely and correctly.
• Communicate operational concerns and suggest improvements to managers.
• Join weekly calls with depot management to review and improve performance.

A Few Things About Our Ideal Outbound Quality Leads

While working it is important that we all work together to stay motivated throughout the shift, therefore you must be able to work independently and work well within a team.

• Clear and confident communication skills with both frontline staff and senior leaders.
• Confidence in enforcing rules and maintaining consistent standards.
• Ability to coach, support, and give constructive feedback.
• High attention to detail and consistency in your work.
• Basic understanding of warehouse systems and tools.

Why Choose AO:

We should all feel like we belong. That's why we’re creating a welcoming and inclusive place to work. We know that being different together is our superpower and we celebrate that because it makes us stronger, more creative, and better at what we do. We welcome applications from everyone, so we can make reasonable adjustments to our interview process that meet your needs.

Great People Deserve Great Things:

• 31 days holiday
• At least 5% contribution pension scheme
• Healthcare Cashback Scheme
• Exclusive Staff Discount
• Enhanced Maternity, Paternity and Adoption Packages
• Expression of wish service
• Make a difference days (x2 fully paid charity days a year)
• Share-save Scheme