Goods In-Out Process Manager

AO; Telford; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Holidays 25 days

Pension 5%

AO Arena tickets

Wellbeing support

Discounts

Family leave

Job summary

AO in Telford is seeking an experienced Goods In/Out Processing Manager to lead four shifts and ensure safe, efficient movement of appliances while hitting health, safety, quality, volume, productivity and cost targets.

This hands-on leadership role emphasizes coaching teams, analysing performance and delivering practical improvements. Collaboration with Transport, Engineering and SHEQ will optimise end-to-end processes.

Qualifications

• Experience leading large teams across four shifts.
• Background in logistics, processing, manufacturing or similar.
• Track record of improving operational KPIs.
• Experience delivering continuous improvement and meaningful change.
• Knowledge of 5S, Kaizen, Six Sigma or equivalents.
• Strong leadership, coaching and communication skills.
• Structured problem solving and root cause analysis.
• Level 5 ILM or IOSH qualification is preferred.

Responsibilities

• Lead the Goods In and Goods Out Processing teams across four shifts.
• Set clear expectations and accountability for safety, quality, volume, productivity and cost.
• Coach and develop coordinators, supervisors and operational colleagues.
• Create and deliver a continuous improvement plan for the department.
• Use 5S, Kaizen and root cause analysis to drive safety and efficiency improvements.
• Review performance and implement clear improvement plans.
• Ensure activities comply with health, safety and environmental requirements.
• Collaborate with Engineering for effective planned maintenance.

Skills

Leadership

Multi-shift

Logistics

Continuous improvement

Root cause analysis

Coaching

Safety & quality

5S Kaizen

Education

ILM Level 5 or IOSH

Job description

Job Overview

About The Role

As our Goods In and Goods Out Processing Manager, you'll lead a large operational team working across four shifts.

You'll be responsible for the safe and efficient movement and processing of appliances through the operation, making sure we meet our health and safety, environmental, quality, volume, productivity and cost targets.

This is a hands-on leadership role. You'll spend time in the operation, working closely with your coordinators, supervisors and wider teams to understand what is working, identify where we can improve and turn those improvements into practical action.

You’ll also work closely with colleagues across Transport, Engineering and SHEQ to make sure the whole operation works effectively together.

Here’s What You Can Expect To Be Doing

• Leading the Goods In and Goods Out Processing teams across four shifts
• Setting clear expectations and holding teams accountable for safety, quality, volume, productivity and cost performance
• Coaching and developing coordinators, supervisors and operational colleagues
• Creating and delivering a continuous improvement plan for the department
• Using tools such as 5S, Kaizen and root cause analysis to improve safety, efficiency and ways of working
• Reviewing operational performance and putting clear improvement plans in place
• Making sure all activities comply with health, safety and environmental requirements
• Working with Engineering to support effective planned preventative maintenance
• Improving offload times, throughput and the overall flow of materials through the operation
• Building strong working relationships across Transport, Engineering, SHEQ and the wider Recycling business

A Few Things About You

You'll be an experienced operational leader who is comfortable managing a large, fast-moving processing or logistics operation. You'll know how to balance safety, people, quality, service and cost, without losing sight of any one of them.

You’ll be visible in the operation and confident working with people at every level. You'll set clear standards, ask the right questions and follow through when something needs to change.

You’ll Also Bring

• Experience leading large teams across multiple shifts
• A strong background in logistics, processing, manufacturing or a similar operational environment
• A track record of improving performance against operational KPIs
• Practical experience delivering continuous improvement and meaningful operational change
• Good knowledge of continuous improvement tools, such as 5S, Kaizen, Six Sigma or equivalent approaches
• Strong leadership, coaching and communication skills
• A structured approach to problem solving and root cause analysis
• Confidence challenging existing ways of working and turning ideas into action
• Ideally a Level 5 ILM qualification or equivalent and IOSH qualification

A Bit About Us

Every year, thousands of fridges, washing machines and other large domestic appliances reach the end of their life. At our specialist recycling facilities in Telford, we recover valuable materials from these appliances, reduce waste and help support a more sustainable future.

We are always looking for better, safer and more efficient ways to work. We are now looking for an experienced operational leader to manage our Goods In and Goods Out Processing teams and help us improve performance across the department.

We truly believe it's more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it's about more than just a CV, it's about what makes you, YOU.

Ready to join a business that is powered by people, pace, passion, and possibilities?

Our Benefits

Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you'll be rewarded inside and outside of work.

• Holidays; 25 days, plus bank holidays
• Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future.
• Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access!
• Health & wellbeing; Help @ Hand scheme giving you access to virtual GP's, Mental Health support and much more.
• Discounts; exclusive discounts across our product range.
• Family leave; Enhanced Maternity, Paternity and Adoption leave.

To see all our benefits and perks, visit our AO Benefits page.