Night-Shift Outbound Quality Lead: Coach & Optimize

ao.com; Crewe Green; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

31 days holiday

Pension scheme (5%+)

Healthcare Cashback Scheme

Exclusive Staff Discount

Enhanced Maternity, Paternity and Adop

Expression of wish service

Make a difference days

Share-save Scheme

Job summary

AO.com is seeking a proactive Outbound Quality Lead to support our warehouse loading operations during the night shift. You’ll lead hands-on activity, coach frontline colleagues, enforce safety, and uphold high standards across the operation.

This full-time on-site role in Crewe offers UK norms with a 4 on 4 off pattern, 6.00pm–6.00am, and a salary of £30,000 per year. AO provides clear development opportunities and on-site training.

Qualifications

• Experience coaching warehouse staff to load trailers.
• Clear and confident communication with frontline staff and managers.
• Ability to enforce rules and uphold consistent standards.
• Attention to detail in safety, timing, and lane flow.

Responsibilities

• Lead and support the loading operation with a hands-on approach.
• Manage trailer operations, ensuring accurate timings and safety compliance.
• Maintain bay flow and manage lane conditions to reduce congestion.
• Enforce site rules, warehouse standards, and handling practices.
• Deliver clear inductions to new starters and conduct retraining.
• Coach team members to load trailers safely and correctly.
• Communicate operational concerns and suggest improvements to managers.
• Join weekly calls with depot management to review performance.

Skills

Leadership

Coaching

Communication

Attention to detail

Warehouse systems

Tools

Warehouse systems

Job description

AO.com is seeking a proactive Outbound Quality Lead to support our warehouse loading operations during the night shift. You’ll lead hands-on activity, coach frontline colleagues, enforce safety, and uphold high standards across the operation.

This full-time on-site role in Crewe offers UK norms with a 4 on 4 off pattern, 6.00pm–6.00am, and a salary of £30,000 per year. AO provides clear development opportunities and on-site training.