Night Shift Outbound Quality Lead - Warehouse Leader

AO; Crewe; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

5% Pension

Healthcare Cashback

Enhanced Parental Leave

Expression of wish service

Charity days

Share Save Scheme

Job summary

AO is seeking a proactive Outbound Quality Lead to support our warehouse loading operations during the night shift at Crewe. You will lead with a hands-on approach, ensuring safety, efficiency and compliance while acting as the key link between frontline colleagues and management.

This role centers on coaching, enforcing high standards, delivering clear inductions for new starters, and conducting retraining and audits. It is a full-time, permanent night-shift position with weekly depot reviews.

Qualifications

• Clear and confident communication with frontline staff and senior leaders.
• Ability to enforce rules and maintain consistent standards.
• Capable of coaching, supporting and giving constructive feedback.
• High attention to detail and consistency in daily tasks.
• Basic understanding of warehouse systems and tools.

Responsibilities

• Lead and support the loading operation with a hands-on approach.
• Manage trailer operations, ensuring accurate timings and safety compliance.
• Maintain bay flow and manage lane conditions to reduce congestion.
• Enforce site rules, warehouse standards, and handling practices.
• Deliver clear inductions to new starters.
• Conduct retraining and audits for staff needing support.
• Coach team members to load trailers safely and correctly.
• Communicate operational concerns and suggest improvements to managers.
• Join weekly calls with depot management to review and improve performance.

Skills

Communication

Enforcing rules

Coaching & feedback

Attention to detail

Warehouse systems

Job description

AO is seeking a proactive Outbound Quality Lead to support our warehouse loading operations during the night shift at Crewe. You will lead with a hands-on approach, ensuring safety, efficiency and compliance while acting as the key link between frontline colleagues and management.

This role centers on coaching, enforcing high standards, delivering clear inductions for new starters, and conducting retraining and audits. It is a full-time, permanent night-shift position with weekly depot reviews.