Outbound Customer Service Administrator – Logistics (UK/EU)

Dachser Se; Northampton; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Free Car Parking

25 Days annual leave plus 8 days bank

Life Assurance

Employee Assistance Programme

Employee Discounts

Pension Plan

Health Perks

Internal Referral Fees

Long Service Awards

Job summary

DACHSER is seeking a Customer Service Administrator Outbound in Northampton to manage the administration of European and UK road shipments, handling customer requests and ensuring service aligns with network standards.

You'll administer exports/imports using the Dachser IT system, produce KPIs, liaise across UK branches, and deliver proactive, accurate responses to inquiries while maintaining high quality and profitability. Working hours are Monday to Friday, 08:30–17:30.

Qualifications

• Experience in customer service within logistics is preferred.
• Excellent communication and organisational abilities.
• Knowledge of UK and Ireland geography is advantageous.

Responsibilities

• Administer Export, Import and UK shipments in Dachser IT system and Active Report.
• Ensure compliance with internal and external SOPs.
• Assist with customs issues for clients.
• Maintain high quality standards and customer service.
• Maximise profit while preserving quality.
• Produce KPIs for outbound/inbound CS activity.
• Liaise with Northampton and UK teams and network branches.
• Produce quality and production control reports.
• Coordinate final checks of customs shipments.
• Communicate with internal departments to meet service levels.
• Inform customers of shipment issues via event system.
• Respond promptly to customer enquiries.
• Record actions for review and analysis.
• Manage error reports with Active Report.
• Foster trust within and outside the team.
• Provide supporting documentation to clients on request.

Skills

Exceptional communication skills

Ability to work under pressure

Planning and organisational skills

Innovative, persuasive, motivational

Geographical knowledge of UK & Ireland

Customer service orientation

IT systems proficiency

Experience in customer service

Logistics sector experience

Job description

DACHSER is seeking a Customer Service Administrator Outbound in Northampton to manage the administration of European and UK road shipments, handling customer requests and ensuring service aligns with network standards.

You'll administer exports/imports using the Dachser IT system, produce KPIs, liaise across UK branches, and deliver proactive, accurate responses to inquiries while maintaining high quality and profitability. Working hours are Monday to Friday, 08:30–17:30.