Customer Service Administrator (Outbound)

Dachser Se; Northampton; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Free Car Parking

25 Days annual leave plus 8 days bank

Life Assurance

Employee Assistance Programme

Employee Discounts

Pension Plan

Health Perks

Internal Referral Fees

Long Service Awards

Job summary

DACHSER is seeking a Customer Service Administrator Outbound in Northampton to manage the administration of European and UK road shipments, handling customer requests and ensuring service aligns with network standards.

You'll administer exports/imports using the Dachser IT system, produce KPIs, liaise across UK branches, and deliver proactive, accurate responses to inquiries while maintaining high quality and profitability. Working hours are Monday to Friday, 08:30–17:30.

Qualifications

• Experience in customer service within logistics is preferred.
• Excellent communication and organisational abilities.
• Knowledge of UK and Ireland geography is advantageous.

Responsibilities

• Administer Export, Import and UK shipments in Dachser IT system and Active Report.
• Ensure compliance with internal and external SOPs.
• Assist with customs issues for clients.
• Maintain high quality standards and customer service.
• Maximise profit while preserving quality.
• Produce KPIs for outbound/inbound CS activity.
• Liaise with Northampton and UK teams and network branches.
• Produce quality and production control reports.
• Coordinate final checks of customs shipments.
• Communicate with internal departments to meet service levels.
• Inform customers of shipment issues via event system.
• Respond promptly to customer enquiries.
• Record actions for review and analysis.
• Manage error reports with Active Report.
• Foster trust within and outside the team.
• Provide supporting documentation to clients on request.

Skills

Exceptional communication skills

Ability to work under pressure

Planning and organisational skills

Innovative, persuasive, motivational

Geographical knowledge of UK & Ireland

Customer service orientation

IT systems proficiency

Experience in customer service

Logistics sector experience

Job description

Job ID: 7314 | Work Model: Full-Time | Contract Type: Permanent | Job Category: Customer Service; Assistance / Administration / Office Management

Role: Customer Service Administrator Outbound

Contract: Permanent

Hours: Monday – Friday 0830-1730

Location: Northampton

Why Join DACHSER?

At DACHSER, we’re a global family powering over 83 million shipments every year—from fashion to life‑saving medical supplies. Ranked among the world’s top logistics providers, we don’t just move goods—we keep the world connected.

What really sets us apart? Our people. Here, your ideas matter, your energy fuels success, and you’ll be part of a fast‑paced, supportive team that’s shaping the future of logistics.

Purpose Of the Role:

To manage the administration of European and UK road customer service operations in line with customer requests and network standards. To provide administration in a cost effective and efficient manner. Maximising profit whilst promoting quality and service.

Responsibilities

• Administration of Export, Import and UK shipments using the Dachser IT system and Active Report.


• Ensure compliance of standard operating procedures Internal and External


• Helping forward Customs issues to client handlers


• Maintain quality standards and excellent customer service


• Ensure that profit is maximised at all opportunities without compromising quality


• To produce identified Key Performance Indicators for the Outbound and Inbound customer service activity


• To liaise with other departments in Northampton and the UK as well as other branches in the network ensuring good working relations


• To produce and administer quality and production control reports


• Facilitating final checks of customs shipments on internal customs systems


• To communicate and co‑ordinate with internal departments to ensure that the agreed service levels are met


• To proactively inform the customer of any issues or deviations to the shipment process via our event management system


• To respond promptly and accurately to customer enquiries


• To record accurately all actions taken so that they can be reviewed and analysed


• Error report management utilising the Active Report system


• To develop a culture of trust both within and outside the immediate team in the pursuit of delivering a quality service to the customer


• Providing supporting documentation to clients on request

The ideal candidate will have

• Exceptional communication skills


• The ability to work effectively under pressure


• Strong planning and organisational capabilities


• An innovative, persuasive, motivational, and persistent approach


• Comprehensive geographical knowledge of the UK and Ireland


• A strong customer service orientation with the capacity to tailor communication styles to suit diverse clients


• Proficiency in IT systems and relevant software applications


• Proven experience in customer service


• Relevant experience within the logistics sector

Benefits That Support You

At DACHSER, we believe in taking care of our people — inside and outside of work. Here’s what you can enjoy as part of our team:

• Free Car Parking — hassle‑free parking every day, so your commute is stress‑free.


• 25 Days annual leave plus 8 days bank holiday – generous time off to rest, recharge and enjoy life outside of work.


• Life Assurance — Death in Service benefit to provide peace of mind for you and your loved ones.


• Employee Assistance Programme — confidential support to help you manage any personal challenges affecting your wellbeing and work.


• Employee Discounts — from day one, access exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more.


• Pension Plan — a flexible, tax‑efficient pension scheme where you decide your contribution level, helping you plan.


• Health Perks — free eye tests and money‑off vouchers to keep you feeling your best.


• Internal Referral Fees — know someone perfect for the team? Earn rewards by referring great talent.


• Long Service Awards — we celebrate and reward your loyalty and commitment over time.

Join Our Inclusive Family

At DACHSER, everyone is welcome. Diversity and equal opportunities are at the heart of who we are. We value the unique qualities each person brings, believing that diverse teams drive innovation and success. Because for us, logistics is a people business — and we can’t wait to meet you.