Operations Team Coordinator

Dachser Se; England; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Free Car Parking

25 Days annual leave

Life Assurance

Employee Assistance Programme

Employee Discounts

Pension Plan

Health Perks

Internal Referral Fees

Long Service Awards

Job summary

DACHSER is seeking an Operations Team Coordinator in Northampton to support the branch in managing an effective domestic distribution operation. You will plan and dispatch Long Distance transport, ensure documentation is correct, and work to optimise profitability while maintaining high service levels.

The role emphasises collaboration across the UK network and with international DACHSER branches, with a focus on efficient operations, compliance, and customer satisfaction.

Qualifications

• Excellent communication skills both verbal and written.
• Strong planning and organisational abilities.
• Excellent problem-solving skills.
• High attention to detail and accuracy.
• Excellent customer service standards.
• Solid time management and reliability.
• Highly adaptable and approachable in a fast-paced logistics setting.
• Good geographical knowledge relevant to the region.
• Previous Transport/Logistics experience considered essential.

Responsibilities

• Coordinate dispatch of domestic Long Distance vehicles, including ADR and customs where applicable.
• Plan and book vehicles and loading capacity to meet customer requirements.
• Administer and monitor domestic Long Distance operations using DACHSER systems.
• Process invoices and maintain cost accruals for financial control.
• Build relationships with Northampton, UK network and international DACHSER branches.
• Identify cost-effective transport solutions while maintaining service quality.

Skills

Communication

Planning

Problem solving

Attention to detail

Customer service

Time management

Adaptability

Approachability

Geography knowledge

Transport experience

Job description

Job ID: 7092 | Work Model: Full-Time | Contract Type: Permanent | Job Category: Land Transport / Freight Forwarding

Contract: Permanent

Hours: Monday - Friday 0830-1730

Location: Northampton

Why Join DACHSER?

At DACHSER, we’re a global family powering over 83 million shipments every year—from fashion to life-saving medical supplies. Ranked among the world’s top logistics providers, we don’t just move goods—we keep the world connected.

What really sets us apart? Our people. Here, your ideas matter, your energy fuels success, and you’ll be part of a fast-paced, supportive team that’s shaping the future of logistics.

Purpose Of the Role:

To support the branch in operating an effective domestic distribution operation in response to customer requests and network standards in a cost effective and efficient manner. To maximise profit whilst not compromising quality and service by providing effective solutions to FTL, LTL and groupage requirements.

Key Responsibilities

• Coordinate the accurate dispatch of domestic Long Distance vehicles, including ADR and customs requirements where applicable, ensuring all documentation is prepared and processed correctly.
• Plan and book vehicles and loading capacity to meet customer requirements, while maintaining DACHSER quality standards and departmental KPIs.
• Manage the day-to-day administration and monitoring of domestic Long Distance operations using a range of DACHSER systems and tools.
• Process purchase invoices and maintain real-time cost accruals to support effective financial control.
• Build and maintain strong working relationships with colleagues across Northampton, the UK network, and international DACHSER branches.
• Effectively manage supplier relationships to secure cost-effective solutions and consistently high levels of service.
• Ensure compliance with company procedures, quality standards, and operational best practices at all times.
• Identify opportunities to maximise profitability while maintaining service excellence and customer satisfaction.
• Respond promptly to customer requests for domestic charter and groupage services, delivering efficient and commercially viable transport solutions.
• Maintain an up-to-date supplier database to ensure a broad range of reliable and competitive transport options are available.
• Ensure all reports, records, and operational documentation are completed accurately and within required timescales.
• Contribute to the continuous improvement of operational processes, service quality, and overall business performance.

The Ideal Candidate Will Have

• Excellent communication skills - with the ability to communicate both verbally and in writing.
• Strong planning and organisational skills
• Excellent problem-solving skills.
• Attention to detail and high level of accuracy
• Excellent standard of customer service
• Solid time management
• Highly adaptable
• Confident and approachable
• Good geographical knowledge
• Previous Transport Experience

Benefits That Support You

At DACHSER, we believe in taking care of our people - inside and outside of work. Here’s what you can enjoy as part of our teams

• Free Car Parking - hassle-free parking every day, so your commute is stress-free.
• 25 Days annual leave plus 8 days bank holiday - generous time off to rest, recharge and enjoy life outside of work.
• Life Assurance - Death in Service benefit to provide peace of mind for you and your loved ones
• Employee Assistance Programme - confidential support to help you manage any personal challenges affecting your wellbeing and work.
• Employee Discounts - from day one, access exclusive deals on holidays, fashion, supermarkets, gyms, insurance and more.
• Pension Plan - a flexible, tax-efficient pension scheme where you decide your contribution level, helping you plan.
• Health Perks - free eye tests and money-off vouchers to keep you feeling your best.
• Internal Referral Fees - know someone perfect for the team? Earn rewards by referring great talent.
• Long Service Awards - we celebrate and reward your loyalty and commitment over time.

Join Our Inclusive Family

At DACHSER, everyone is welcome. Diversity and equal opportunities are at the heart of who we are. We value the unique qualities each person brings, believing that diverse teams drive innovation and success. Because for us, logistics is a people business - and we can't wait to meet you.

Operations Team Coordinator, Northampton, GB