Customs Compliance & Clearance Administrator

Dachser Se; Northampton; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Free Car Parking

25 Days annual leave plus 8 days bank

Life Assurance

Employee Assistance Programme

Employee Discounts

Pension Plan

Health Perks

Internal Referral Fees

Long Service Awards

Job summary

DACHSER Ltd. is seeking a dedicated Customs Administrator to join our Northampton-based team. You will prepare and review customs documentation, manage clearance processes and liaise with customers to resolve queries while ensuring compliance with regulations.

The role is full-time, Monday to Friday, with standard daytime hours. You’ll work within a fast-paced logistics environment, supporting proactive problem-solving and accurate record-keeping to drive efficient cross-border operations.

Qualifications

• Experience working to internal SLAs and deadlines.
• Strong written and verbal communication skills.
• Proficient IT skills, including Microsoft Excel.
• High attention to detail and accuracy.
• Strong organisational and problem-solving skills.
• Ability to communicate effectively with stakeholders at all levels.
• Customer-focused with a commitment to quality service.
• Adaptable and able to manage changing priorities.

Responsibilities

• Prepare and review customs documentation, ensuring all required customer information is accurate and complete prior to declaration and clearance.
• Manage customs clearance processes in line with current regulations and company procedures.
• Proactively investigate and resolve customs-related issues to minimise delays and prevent non-conformities.
• Monitor transit movements, identifying and addressing any irregularities to ensure smooth operations.
• Take preventative action to avoid disruptions, including trailers being diverted to Inland Border Facilities (IBF).
• Maintain accurate electronic records and update Excel-based tracking systems in line with customs requirements and internal standards.
• Ensure full compliance with customs authorisations, SOPs, AEO requirements, and company policies.
• Liaise with customers, internal departments, and the Team Leader to resolve queries and escalation risks where necessary.
• Manage personal and shared inboxes effectively, ensuring timely responses and strong team collaboration.
• Uphold company values and maintain a flexible approach, making informed decisions on customs-related tasks as required.
• Support the wider business by undertaking any additional duties as reasonably required.

Skills

SLA adherence

Written communication

Verbal communication

Attention to detail

Organisational skills

Problem-solving

Stakeholder communication

Customer focus

Adaptability

Tools

Excel

Job description

DACHSER Ltd. is seeking a dedicated Customs Administrator to join our Northampton-based team. You will prepare and review customs documentation, manage clearance processes and liaise with customers to resolve queries while ensuring compliance with regulations.

The role is full-time, Monday to Friday, with standard daytime hours. You’ll work within a fast-paced logistics environment, supporting proactive problem-solving and accurate record-keeping to drive efficient cross-border operations.