Outbound Call Specialist — Customer Care & Insights

OAKTREE CONSULTING; Penarth; On-site; GBP 20,000 - 25,000; Full time

Job summary

OAKTREE CONSULTING is seeking an Outbound Call Associate in Penarth, UK. The successful candidate will engage customers proactively to gather critical survey information, striving to meet key performance indicators and ensuring exceptional service over phone and email.

We are looking for individuals with a diploma or equivalent qualification and preferably 1-2 years of experience in a similar environment. Strong communication skills and fluency in a second language are essential.

Qualifications

• Minimum C5 for English O level.
• 1 to 2 years of experience in a call center environment or service-related industry preferred.

Responsibilities

• Contact and engage customers to gather critical information.
• Meet key performance indicators set by the company.
• Provide quality customer service and follow up with customers.

Skills

Communication skills

Fluency in a second language

Typing skills

Education

Diploma / NITEC / GCE ‘O' Level or equivalent

Job description

OAKTREE CONSULTING is seeking an Outbound Call Associate in Penarth, UK. The successful candidate will engage customers proactively to gather critical survey information, striving to meet key performance indicators and ensuring exceptional service over phone and email.

We are looking for individuals with a diploma or equivalent qualification and preferably 1-2 years of experience in a similar environment. Strong communication skills and fluency in a second language are essential.