Outbound Call Specialist — Customer Care & Insights

OAKTREE CONSULTING; Penarth; On-site; GBP 20,000 - 25,000; Full time

Job summary

OAKTREE CONSULTING is looking for an Outbound Call Associate based in Penarth, United Kingdom. The successful candidate will proactively engage with customers, gather information through surveys, and meet key performance indicators. Candidates should have a diploma and preferably 1-2 years of experience in a call centre or service-related environment.

Excellent communication skills and a pleasant disposition are essential. The application process includes a submission of resumes to [e-mail].

Qualifications

• Minimum C5 for English O level.
• 1 to 2 years of experience in a call centre or service-related industry.

Responsibilities

• Engage customers to gather information through surveys.
• Meet and achieve key performance indicators.
• Provide quality customer service via phone and email.
• Resolve customer queries and escalate issues as needed.

Skills

Good communication skills

Fluency in a second language

Computer literate

Good typing skills

Education

Diploma / NITEC / GCE ‘O' Level or equivalent

Job description

Government officials will NEVER ask you to transfer money or disclose bank log-in details over a phone call. Call the 24/7 ScamShield Helpline at 1799 if you are unsure if something is a scam.

OAKTREE CONSULTING

OAKTREE CONSULTING

Typically Replies in 30 Days

Call Centre Officers (Diploma, Many Vacancies)

Admin / Secretarial, Customer Service, Logistics / Supply Chain, Manufacturing, Sales / Retail

OAKTREE CONSULTING

Typically Replies in 30 Days

Call Centre Officers (Diploma, Many Vacancies)

MCF-2026-1029641

PENINSULA PLAZA, 111 NORTH BRIDGE ROAD 179098

Permanent, Full Time

Executive

3 years exp

Admin / Secretarial, Customer Service, Logistics / Supply Chain, Manufacturing, Sales / Retail

$2,000 to $3,500 Monthly 11 applications Posted 17 Jun 2026 Closed on 17 Jul 2026

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Microsoft Excel

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Ships

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Data Entry

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Microsoft Word

Customer Service

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