Out of Hours Veterinary Receptionist

CVS Group UK; Chester; On-site; GBP 12,398,000 - 13,776,000; Part time

Benefits offered by this job

National Minimum Wage alignment

Five weeks’ annual leave (pro rata)

Staff discount on veterinary bills

Staff discount Animed Direct

Employee Assistance Programme

Job summary

CVS Vets is seeking an Out of Hours Veterinary Receptionist for our Chester practice. This part-time, permanent role involves evenings and weekend rota sharing, handling calls, scheduling appointments, greeting clients, and processing payments.

You will work in a supportive, animal-centered team across CVS Vets’ network. Ideal candidates bring reception or customer service experience, strong communication, and empathy.

Qualifications

• Previous experience in a receptionist or client-focused role is essential.
• Experience in a veterinary setting is a bonus.
• Excellent communication and empathy when dealing with clients.

Responsibilities

• Handle incoming calls and schedule appointments efficiently.
• Respond to queries via phone, email, and in person with professionalism.
• Greet and register new clients, ensuring a warm welcome.
• Process and manage insurance forms and payments.
• Dispense medications as required and manage debt/refunds as needed.
• Provide emotional support to clients while maintaining professionalism.
• Utilise the in-house system to organise patients and liaise with practices.

Skills

Customer service

Communication

Microsoft Office

Teamwork

Tools

In-house system

Job description

Out of Hours Veterinary Receptionist!

Role Details

Location: Units E&F, Telford Court, Gates Lane, Chestergates Road, Chester, CH1 6LT

Contract: Permanent, Part-time

Hours: 8.5 hours per week

Shift Pattern: Monday - Friday evenings and a share in the Weekend rota

Salary: Will be paid at the NMW

Discover Our Practice

Get a glimpse of what makes us special:

About CVS Vets

Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

It's in our nature – to care, to support,to learnand to progress. That's what sets us apart at CVS Vets.

About The Role

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Who We're Looking For

• Previous experience as a Receptionist or in a demanding, client-focused role is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with kindness and professionalism
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilitiesProficiency in Microsoft Office and database systems

Our Offer To You

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us.

CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept or progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.