Veterinary Receptionist

CVS Veterinary Group; Sandbach; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Five weeks' annual leave (pro rata)

Staff discount on veterinary bills

Employee Assistance Programme

Job summary

CVS Vets is seeking a Veterinary Receptionist for our Sandbach clinic at 30 Crewe Road, CW11 4NE. This permanent part-time role offers 16 hours per week, with a Tuesday and Wednesday pattern and a Saturday rota shared across Kidsgrove, Newcastle or Sandbach clinics.

You will manage calls, book appointments, greet clients, handle insurance forms and payments, and maintain a welcoming, empathetic service for every client.

Qualifications

• Previous experience as a Receptionist is required; veterinary setting is a bonus.
• Excellent communication, empathy and customer service skills are essential.
• Proficiency with Microsoft Office and basic database systems is expected.

Responsibilities

• Manage incoming calls and schedule appointments efficiently.
• Greet and register clients with a warm, professional welcome.
• Process payments and insurance forms accurately and confidently.
• Support the team with in-house systems and basic administrative tasks.

Skills

Receptionist experience

Communication skills

Customer service

Teamwork

Resilience

MS Office & databases

Tools

Microsoft Office

Database systems

Job description

Join Our Team as a Veterinary Receptionist!

Are you ready to put pets first? At CVS Vets, we make pets a priority every day!

We're on the lookout for a passionate animal enthusiast and people person to step into the role of a Veterinary Receptionist at our County Veterinary Centre.

Role Details:

Location: To be based at our Sandbach clinic - 30 Crewe Road, Sandbach, Cheshire East, United Kingdom, CW11 4NE

Contract: Permanent, Part-time

Hours: 16 hours per week

Shift Pattern: Tuesday and Wednesday with a share in the Saturday rota which will be based at our Kidsgrove, Newcastle or Sandbach clinics

Discover Our Practice:

Get a glimpse of what makes us special: County Veterinary Centre, Sandbach | CVS Vets

About CVS Vets:

Joining a CVS Vets-owned practice is more than just starting a job-it's the beginning of a rewarding career with one of the UK's leading veterinary groups. Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.

About the Role:

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Who We're Looking For:

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Our Offer to You:

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

For a full list of what we offer,

Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us.

CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept or progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.