Reception

CVS Group UK; Peterborough; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Five weeks' annual leave

Staff discount on veterinary bills

Employee Assistance Programme

Long Service Award – extra leave

Job summary

CVS Vets in Peterborough is seeking a friendly Veterinary Receptionist to be the first point of contact for clients. You will manage calls, take appointments, greet clients, and handle payments in a supportive, pet-first environment.

You’ll join a collaborative team within CVS Vets, part of CVS Group UK, offering progression pathways, employee discounts on pet care, and a strong focus on animal welfare. Right to work in the UK is required.

Qualifications

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus.
• Resilience and the ability to handle emotional situations with grace.
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Proficiency in Microsoft Office and database systems

Responsibilities

• Manage communication: Handle incoming calls and schedule appointments efficiently
• Inquiries resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client reception: Greet and register new clients, ensuring a warm welcome
• Insurance management: Process and manage insurance forms adeptly
• Medication distribution: Dispense medications as required
• Financial transactions: Process payments accurately and efficiently
• Emotional support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System utilisation: Organise patients using the in-house system efficiently
• Inter-practice communication: Liaise with veterinary practices to address patient needs and queries
• Debt and refund management: Make necessary phone calls regarding debts, belongings, and refunds
• Client care: Ensure that every client feels welcomed and valued at our practice

Skills

Communication skills

Empathy

Customer service

Microsoft Office

Job description

6100

Join Our Team as a Veterinary Receptionist!

Are you ready to put pets first? At CVS Vets, we make pets a priority every day!

Location

Peterborough

Contract

Permanent

Hours

30 hours per week

Shift Pattern

30 hours over 4 days (Tuesdays off) variable shift patter with early starts at 8.15am or late shifts finishing at 7.15pm. One in 4 Saturday morning shifts.

Discover Our Practice

At Werrington Veterinary Centre we pride ourselves on delivering exceptional patient and client care, ensuring every visitor receives a warm, friendly, and professional welcome. Our happy and supportive team brings a wide range of clinical interests and expertise, enhancing the experience we provide for both pets and their families. As the first point of contact for our practice, our Receptionists play a vital role in creating a positive and caring environment for everyone who walks through our doors.

About CVS Vets

Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.

About The Role

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Who We're Looking For

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Our Offer To You

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Long Service Award – employees receive an extra day of annual leave for each year of service (up to 5 additional days)
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

For a full list of what we offer,

Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us.

CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.