Veterinary Receptionist

CVS Veterinary Group; Oldham; On-site; GBP 20,000 - 26,000; Part time

Benefits offered by this job

Five weeks' annual leave

Staff discount on veterinary bills

Animed Direct staff discount

Employee Assistance Programme

Job summary

CVS Vets is seeking a Veterinary Receptionist to manage front-desk duties at Briar Dawn Veterinary Centre in Oldham. You will handle calls, book appointments, greet clients, process insurance forms, and assist with payments while maintaining a warm, professional atmosphere for every visitor.

Experience in customer service or a veterinary setting is valued. The role offers 20 hours weekly under a 12‑month fixed term contract to cover maternity leave, with a supportive team and development

Qualifications

• Previous experience as a receptionist or client-focused role.
• Experience in a veterinary setting is a bonus.
• Resilience and kindness in emotional situations.
• Strong communication and empathy.
• Outstanding customer service and public interaction.
• Positive attitude and teamwork abilities.
• Proficiency in Microsoft Office and database systems.

Responsibilities

• Manage incoming calls and schedule appointments efficiently.
• Respond to queries via phone, email, and in-person interactions with professionalism.
• Greet and register new clients, ensuring a warm welcome.
• Process and manage insurance forms adeptly.
• Dispense medications as required.
• Process payments accurately and efficiently.
• Provide empathy and professionalism when supporting clients in distress.
• Organise patients using the in-house system efficiently.
• Liaise with veterinary practices to address patient needs and queries.
• Make necessary phone calls regarding debts, belongings and refunds.
• Ensure every client feels welcomed and valued at the practice.

Skills

Communication

Customer service

Teamwork

Microsoft Office

Database systems

Job description

Are you ready to put pets first? Join our team as our new Veterinary Receptionist!

At Briar Dawn Veterinary Centre, we make pets a priority every day!

Role Details:

Location: 56 Manchester Road, Shaw, Oldham, OL2 7DE

Contract: 12-Month Fixed Term Contract to cover Maternity Leave

Hours: 20 hours per week

Shift Pattern: Monday - Friday 15.00 - 19.00, including a 1:3 share in the Saturday 09.00 - 15.00 rota

Discover Our Practice:

Get a glimpse of what makes us special: Briar Dawn Veterinary Centre | CVS Vets

About CVS Vets:

Joining a CVS Vets-owned practice is more than just starting a job-it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

About the Role:

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Who We're Looking For:

• Previous experience as a Receptionist or in a demanding, client-focused role is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with kindness and professionalism
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Our Offer to You:

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us.

CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept or progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.