Out of Hours Coordinator

The Methodist Church in Britain; Sheffield; On-site; GBP 14,000 - 18,000; Part time

Benefits offered by this job

Ongoing training and development

Generous holiday entitlement

Flexible working options (reduced hrs,

Job share

Support for carers to work flexibly

Job summary

The out-of-hours coordinator position at Home First Community, the domiciliary care service of Sheffield City Council, covers care delivery outside standard hours and acts as the first contact for urgent issues, staffing changes and service user needs. It is a 22.5-hour role supporting care staff during out-of-hours periods.

Sponsorship is not offered; applicants must have the right to work in the UK. Ongoing training and flexible working options are provided to support staff and carers.

Qualifications

• Experience in domiciliary care or a similar health or social care setting.
• Understanding of safeguarding and person-centred care.
• Sound decision-making and problem-solving.
• Calm and organised under pressure.
• Clear communication with staff, clients and professionals.
• Assertive direction when needed.
• Comfortable using digital scheduling and reporting systems.
• Right to work in the UK at time of application; sponsorship is not available.
• Relevant safeguarding checks.

Responsibilities

• Act as the first point of contact for urgent issues, staffing challenges and service user needs.
• Coordinate care delivery during out-of-hours periods.
• Respond calmly and effectively to emergencies and last-minute changes.
• Support and guide care staff to keep them confident and care continuous.
• Solve problems quickly to maintain service quality.
• Communicate clearly with staff, service users and professionals.
• Use IT systems to update schedules, records and communications.
• Ensure all decisions reflect safeguarding and best practice.
• Ensure safe, responsive and person-centred care at all times.

Skills

Safeguarding awareness

Person-centred care

Decision making

Calm under pressure

Communication

Digital scheduling systems

Problem solving

Assertive direction

Tools

Scheduling software

Job description

An out-of-hours coordinator post in Home First Community, the domiciliary care service of Sheffield City Council. The job covers care delivery outside standard office hours and makes the postholder the first contact for urgent issues, staffing changes and service user needs. It is a 22.5-hour role, supporting care staff through out-of-hours periods. Sponsorship is not offered, so applicants must already have the right to work in the UK.

What the job involves

• Act as the first point of contact for urgent issues, staffing challenges and service user needs
• Coordinate care delivery during out-of-hours periods
• Respond calmly and effectively to emergencies and last-minute changes
• Support and guide care staff to keep them confident and care continuous
• Solve problems quickly to maintain service quality
• Communicate clearly with staff, service users and professionals
• Use IT systems to update schedules, records and communications
• Ensure all decisions reflect safeguarding and best practice
• Ensure safe, responsive and person-centred care at all times

Experience

• Experience in domiciliary care or a similar health or social care setting

Skills & knowledge

• Understanding of safeguarding and person-centred care
• Sound decision-making and problem-solving
• Calm and organised under pressure
• Clear communication with staff, clients and professionals
• Assertive direction when needed
• Comfortable using digital scheduling and reporting systems

Checks & eligibility

• Right to work in the UK at time of application, as sponsorship is not available
• Relevant safeguarding checks

Other

• Ability to work independently and take responsibility
• Alignment with core care values of compassion, respect, dignity and professionalism

What’s offered

• Ongoing training and development opportunities
• Generous holiday entitlement
• Flexible working options including reduced hours, part time or job share
• Support for staff with unpaid caring responsibilities to work flexibly