Out of Hours Coordinator

Beighton; Sheffield; On-site; GBP 20,000 - 28,000; Full time

Job summary

Sheffield City Council is seeking an Out of Hours Co-ordinator to support our domiciliary care service outside standard office hours. You will be the first point of contact for urgent issues, staffing challenges, and service user needs, ensuring safe, responsive, and person-centred care.

You will join a dynamic team and use IT systems to update schedules and records, while upholding safeguarding and best practice principles.

Qualifications

• Experience in domiciliary care or similar health/social care setting.
• Understanding of safeguarding and person-centred care.
• Right to work in the UK.

Responsibilities

• Coordinate care delivery during out-of-hours periods.
• Respond calmly and effectively to emergencies and last-minute changes.
• Support and guide care staff, ensuring confidence and continuity.
• Solve problems quickly and effectively to maintain service quality.
• Communicate clearly with staff, service users, and professionals.
• Use IT systems to update schedules, records, and communications.
• Ensure all decisions reflect safeguarding and best practice principles.

Skills

Problem Solver

Works Well Under Pressure

Excellent Communicator

Assertive

IT Literate

Domiciliary care experience

Safeguarding & person-centred care

Independent & responsible

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Home First Community are looking for a dedicated and resilient Out of Hours Coordinators to support our domiciliary care service outside of standard office hours. This is a vital role ensuring continuity of care for our clients and providing support to care staff when they need it most.

You will be the first point of contact for urgent issues, staffing challenges, and service user needs—ensuring safe, responsive, and person-centred care at all times.

You will be working with and supported by a dynamic and experienced team.

Key Responsibilities

• Coordinate care delivery during out-of-hours periods
• Respond calmly and effectively to emergencies and last-minute changes
• Support and guide care staff, ensuring confidence and continuity
• Solve problems quickly and effectively to maintain service quality
• Communicate clearly with staff, service users, and professionals
• Use IT systems to update schedules, records, and communications
• Ensure all decisions reflect safeguarding and best practice principles

What We’re Looking For

We are seeking someone who embodies the core values of care – compassion, respect, dignity, and professionalism – alongside the following strengths:

• Problem Solver: Able to think on your feet and make sound decisions
• Works Well Under Pressure: Stays calm, organised, and focused in fast-paced situations
• Excellent Communicator: Confident speaking with staff, clients, and professionals
• Assertive: Able to make decisions and provide clear direction when needed
• IT Literate: Comfortable using digital systems for scheduling and reporting
• Experience in domiciliary care or a similar health/social care setting
• Understanding of safeguarding and person-centred care
• Ability to work independently and take responsibility
• Please note that sponsorship is not available for this vacancy. Candidates must have the right to work in the UK at the time of application

Why Join Us?

• Be part of a supportive and values-driven team
• Make a real difference in people’s lives
• Ongoing training and development opportunities
• A rewarding role where no two shifts are the same

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we’ll interview the candidates who best meet the essential criteria for the job.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Read about the new job evaluation process to be introduced at Sheffield City Council.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyoneand where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.