After-Hours Care Coordinator

Beighton; Sheffield; On-site; GBP 20,000 - 28,000; Full time

Job summary

Sheffield City Council is seeking an Out of Hours Co-ordinator to support our domiciliary care service outside standard office hours. You will be the first point of contact for urgent issues, staffing challenges, and service user needs, ensuring safe, responsive, and person-centred care.

You will join a dynamic team and use IT systems to update schedules and records, while upholding safeguarding and best practice principles.

Qualifications

• Experience in domiciliary care or similar health/social care setting.
• Understanding of safeguarding and person-centred care.
• Right to work in the UK.

Responsibilities

• Coordinate care delivery during out-of-hours periods.
• Respond calmly and effectively to emergencies and last-minute changes.
• Support and guide care staff, ensuring confidence and continuity.
• Solve problems quickly and effectively to maintain service quality.
• Communicate clearly with staff, service users, and professionals.
• Use IT systems to update schedules, records, and communications.
• Ensure all decisions reflect safeguarding and best practice principles.

Skills

Problem Solver

Works Well Under Pressure

Excellent Communicator

Assertive

IT Literate

Domiciliary care experience

Safeguarding & person-centred care

Independent & responsible

Job description

Sheffield City Council is seeking an Out of Hours Co-ordinator to support our domiciliary care service outside standard office hours. You will be the first point of contact for urgent issues, staffing challenges, and service user needs, ensuring safe, responsive, and person-centred care.

You will join a dynamic team and use IT systems to update schedules and records, while upholding safeguarding and best practice principles.