Emergency Duty Team

Halescare

Leeds

On-site

GBP 16,820

Full time

14 days+

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Benefits offered by this job

FREE Blue Light Card

Employee Assistance Programme

Health and Financial Well-being Support

Cycling and Car Salary schemes

Discounts and cashback opportunities

Job summary

A leading care service provider in Leeds is seeking an Out of Hours Coordinator for their Emergency Duty Team. This office-based role requires individuals to manage emergency calls from service users, care managers, and colleagues. A compassionate approach and strong communication skills are essential. The position offers flexibility for evening shifts and includes comprehensive training. Salary is £12.21 per hour, with various benefits and opportunities for professional development.

Qualifications

Previous care or customer service experience preferred.
Flexibility to cover evening shift would be an advantage.

Responsibilities

Answer emergency telephone calls from service users and colleagues.
Log all incoming calls and document actions taken.
Assign care to care workers on the electronic care planning system.

Skills

Customer service experience

Flexibility

Communication skills

Job description

Previous care or customer service experience is preferred but not essential.

Flexibility to cover holiday and sickness absence on the Monday–Friday evening shift (5:00pm–10:15pm) would be an advantage.

We are recruiting for an Out of Hours Coordinator to join our Emergency Duty Team based in Leeds.

Unfortunately, we are currently unable to accept applications from individuals requiring Out of Country sponsorship.

The role involves answering emergency telephone calls from service users, their family members, Care Managers, and our Care Workers, supporting them with their queries. This is an office-based role with a smart-casual dress code.

Other duties include:

Ensuring all calls, incidents, and sickness are documented and reported/escalated if required.
Logging all incoming calls and documenting actions taken.
Assigning care to care workers on our electronic care planning system.
Adding medication to the service users' electronic MAR charts and ensuring changes to their planned care are updated in real time on the electronic care planning system.
Dealing with out-of-hours GP, ambulances, local authorities, and safeguarding when required.
Full induction training is provided to successful candidates.

Further details about the role will be discussed at the interview. Interested? Please apply now!

WHY CHOOSE HALES?

Training and Development

Whether you’re new to care or experienced, we offer paid comprehensive training to develop your skills, with ongoing support and coaching to give you the confidence to deliver outstanding care services.

Rewards and Perks

From the FREE Blue Light Card, early access to your pay with Hastee, up to £517 Refer a Friend bonus through Care Friends, Hales Heroes Monthly Draw, to the annual Hales Care Awards, we ensure our teams feel valued and proud to be part of the Hales family.

Additional Benefits

Cycle scheme and Car Salary scheme
FREE Employee Assistance Programme
Health and Financial Well-being Support
Subsidised Life & Personal Accident Insurance
Funded eye tests & discounts for glasses
Access to a host of discounts and cashback opportunities.

Career Advancement

Opportunities for personal and professional growth, including qualifications and apprenticeships.

ABOUT US

Since 1999, Hales Home Care, a division of the Hales Group, has been committed to delivering person-centred care to vulnerable people in the community.

We value our staff and provide them with the tools and support needed for success.

Please note the role is subject to an enhanced DBS check and reference verification.

Due to a high volume of applications, if you do not hear from us within 14 days, please consider your application as unsuccessful for this role.

Emergency Duty Team