Emergency Duty Team - Weekends Only

Halescare; Leeds; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Blue Light Card

Employee Assistance Programme

Cycle and Car Salary scheme

Job summary

Halescare in Leeds is recruiting for an Out of Hours Coordinator for their Emergency Duty Team. The role involves answering emergency calls from service users and managing care assignments through an electronic system.

Successful candidates will receive comprehensive training and support. The position offers various perks, including a Blue Light Card, health benefits, and opportunities for career advancements.

Please note the role is subject to a DBS check and reference verification.

Qualifications

• Experience in a care environment or related field preferred.
• Ability to handle emergency situations calmly and efficiently.
• Strong record-keeping and reporting skills.

Responsibilities

• Answer emergency telephone calls and support service users.
• Document and report all calls and incidents accurately.
• Assign care to care workers and manage electronic care planning.

Skills

Communication skills

Ability to work under pressure

Organizational skills

Job description

Flexibility to cover holiday and sickness absence on the Monday–Friday morning shift (6:00-9:00am) and evening shift (5:00pm–10:15pm) would be an advantage.

We are recruiting for an Out of Hours Coordinator to join our Emergency Duty Team based in Leeds.

Unfortunately, we are currently unable to accept applications from individuals requiring Out of Country sponsorship.

The role involves answering emergency telephone calls from service users, their family members, Care Managers, and our Care Workers, supporting them with their queries. This is an office-based role with a smart-casual dress code.

Other Duties

• Ensuring all calls, incidents, and sickness are documented and reported/escalated if required.
• Logging all incoming calls and documenting actions taken.
• Assigning care to care workers on our electronic care planning system.
• Adding medication to the service users' electronic MAR charts and ensuring changes to their planned care are updated in real time on the electronic care planning system.
• Dealing with out-of-hours GP, ambulances, local authorities, and safeguarding when required.
• Full induction training is provided to successful candidates.

Further details about the role will be discussed at the interview. Interested? Please apply now!

WHY CHOOSE HALES?

Training and Development

Whether you’re new to care or experienced, we offer paid comprehensive training to develop your skills, with ongoing support and coaching to give you the confidence to deliver outstanding care services.

Rewards and Perks

From the FREE Blue Light Card, early access to your pay with Hastee, up to £517 Refer a Friend bonus through Care Friends, Hales Heroes Monthly Draw, to the annual Hales Care Awards, we ensure our teams feel valued and proud to be part of the Hales family.

Additional Benefits

• Cycle scheme and Car Salary scheme
• FREE Employee Assistance Programme
• Health and Financial Well-being Support
• Subsidised Life & Personal Accident Insurance
• Funded eye tests & discounts for glasses
• Access to a host of discounts and cashback opportunities.

Career Advancement

Opportunities for personal and professional growth, including qualifications and apprenticeships.

ABOUT US

Since 1999, Hales Home Care, a division of the Hales Group, has been committed to delivering person-centred care to vulnerable people in the community.

We value our staff and provide them with the tools and support needed for success.

Please note the role is subject to an enhanced DBS check and reference verification.